VIE - Commercial and Customer Support

Description du poste:

Parlons de votre future mission

The VIE is based in Munich and within the Joint Venture MTRI. This Joint Venture is in charge of the support of the MTR390 engines powering the European Tiger combat Helicopter fleets.

Directly attached to the Commercial and Customer Support Manager, your main role will consist in:
1. Participate to the management of the contract, prepare the deliverables
2. Participate to the management of the commercial activity
3. Manage the warranty claim and discrepancy process
4. Participate to the customer satisfaction survey
5. Coordinate the partner companies, mainly FG2 and FG3 to converge on common way forward
6. Participate to the continuous improvement of the commercial process and participate to the risk management process

MAIN RESPONSIBILITIES

1) Contract management: to ensure that MTRI is fulfilling its contractual obligations
* Participate to the management of the main European frame contracts
* Prepare and ensure on time delivery of the performance reports according to contracts
* Performance monitoring to remain at the contractual target (KPI)
* Participate and lead preparation of the meetings with Customer

2) Commercial activity management: to prepare answer to customer demand
* Prepare and coordinate answer to RfQs/IOs with the Partner Companies
* Negotiate contractual and commercial topics with Customer / Contract extension
* Support financial department for invoicing
* Ensure sales performance follow-up
* Participate to the customer satisfaction survey

3) Manage the warranty claim and discrepancy process

4) Technical coordination
* To analyse and coordinate with the MTR Technical team for any technical matter

5) Partner companies' coordination
* Point of contact for NATO Procurement System
* Coordination of the Partner Companies to answer to the customer in due time
* Ensure that subcontracts are provided in due time

6) Quality and Continuous Improvement
* Participate to the process Review
* To ensure the preparation and coordination of the quality audit requested by the Customer
* Report risks and find mitigation with PCs/Safran Australia

Parlons de vous

* Master degree in Business or Management is required.
* Fluent in English
* Very good communication skills: company, partners and customers.
* Leadership capability for communication internally and externally.
* Team working capability, promoting collaboration. Customer oriented. Commitment with the project and the company plan.
* Knowledge about the use of MS Office tools is necessary, knowledge about database management is also appreciated.
* Highly self motivated.
* Continuous improvement.
* Efficient time and priority management.

Mais encore ? (avantages, spécificités, …)

Team oriented

Information de la société

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME.

Safran Helicopter Engines est le leader mondial des moteurs d'hélicoptères et le seul industriel à s'être spécialisé sur ce marché. Implantée dans le monde entier, la société emploie 5900 personnes dans le monde et possède plus de 2 500 clients répartis dans 155 pays et plus de 21 000 moteurs en service.

Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi