VIE 12 months - Quality in Market Manager - Netherlands - January 1, 2027 - M/W

Description du poste:

About the job

As a VIE within Danone Benelux, you will support the transformation and continuous improvement of Quality in Market function (QiM), with a focus on quality performance monitoring and complaint management.
You will strengthen data insights, reporting and processes while contributing to proactive quality risk prevention and consumer experience excellence.
You will support in complaint investigations, coordinate follow-up actions and help ensure timely and robust case resolution.
This position offers a unique opportunity to gain exposure to Quality, Consumer Voice, Data Analytics, Digital Transformation and Continuous Improvement in an international FMCG environment.

Key Responsibilities
1. Product Defect Follow-up
* Conduct and document complaint investigations using complaint and quality management tools such as Veeva and Salesforce
* Coordinate complaint routing, follow-up and escalation.
* Monitor actions and cases through to timely closure.
* Identify recurring defects and support root cause analysis.
2. Quality Performance & Analytics
* Define and monitor process and quality performance KPIs.
* Maintain dashboards and analyze trends and risks.
* Translate insights into measurable improvement actions.
3. Complaint Management Process Improvement
* Optimize the end-to-end complaint management process.
* Drive process improvements by simplifying ways of working and identifying opportunities for automation.
* Develop standard work and guidance to embed sustainable practices.
4. Governance & Cross-functional Collaboration
* Support Quality in Market governance, QFS compliance, documentation and audit readiness.
* Collaborate with Consumer Voice, Careline, factories, Supply Chain, Regulatory and QFS teams.
* Support performance reviews and clear stakeholder communication.
* Support in projects contributing to our QFS ambition

 
• Bachelor or Master’s degree in Food Science, Quality Management, Data Analytics or a related field.
• Strong interest in Quality in Market, consumer quality and complaint management.
• Analytical and structured, with the ability to translate data into quality insights and improvement actions.
• Digitally savvy and able to apply Copilot, Power BI and Excel to automate, analyze and improve processes.
• Proactive, well-organized and comfortable managing multiple priorities.
• Strong communicator who collaborates effectively across functions and raises risks constructively.
• Fluent in English; French and/or Dutch is an advantage.
 
 

Are You Eligible for a V.I.E.?
 
The V.I.E. (International Corporate Volunteer Program) is a scheme managed by Business France that enables European citizens to work internationally on behalf of a company. The contract duration ranges from 6 to 24 months.
To be eligible, you must:
- Be between 18 and 28 years old.
- Have fulfilled your national service obligations (where applicable).
- Be a citizen of a country within the European Economic Area (EEA).
What Are the Contractual Benefits of a V.I.E.?
* Business France manages all administrative aspects of the volunteer's contract.
* Business France also provides comprehensive social coverage, including health insurance, maternity, disability, and workplace accident coverage.
* No income tax or social security contributions are deducted from the allowance. However, the V.I.E. program does not provide unemployment benefits or pension contributions.
* You are entitled to 2.5 days of paid leave per month.
* Your monthly allowance is determined according to the compensation scale established by Business France.
  
#LI-FR " descriptionHeader="
As a VIE within Danone Benelux, you will support the transformation and continuous improvement of Quality in Market function (QiM), with a focus on quality performance monitoring and complaint management.
You will strengthen data insights, reporting and processes while contributing to proactive quality risk prevention and consumer experience excellence.
You will support in complaint investigations, coordinate follow-up actions and help ensure timely and robust case resolution.
This position offers a unique opportunity to gain exposure to Quality, Consumer Voice, Data Analytics, Digital Transformation and Continuous Improvement in an international FMCG environment.
 
Key Responsibilities
1. Product Defect Follow-up
• Conduct and document complaint investigations using complaint and quality management tools such as Veeva and Salesforce
• Coordinate complaint routing, follow-up and escalation.
• Monitor actions and cases through to timely closure.
• Identify recurring defects and support root cause analysis.
2. Quality Performance & Analytics
• Define and monitor process and quality performance KPIs.
• Maintain dashboards and analyze trends and risks.
• Translate insights into measurable improvement actions.
3. Complaint Management Process Improvement
• Optimize the end-to-end complaint management process.
• Drive process improvements by simplifying ways of working and identifying opportunities for automation.
• Develop standard work and guidance to embed sustainable practices.
4. Governance & Cross-functional Collaboration
• Support Quality in Market governance, QFS compliance, documentation and audit readiness.
• Collaborate with Consumer Voice, Careline, factories, Supply Chain, Regulatory and QFS teams.
• Support performance reviews and clear stakeholder communication.
• Support in projects contributing to our QFS ambition" jobDuration="12 months