Apprentice

Description du poste:

The Commercial Servicing Network is a dedicated team of Customer Care Professionals, leaders and support groups working together to deliver outstanding service every day to our Card Members around the world. Our dedicated care professionals and partners strive to treat every servicing interaction as an opportunity to put the customer first, add meaningful value, and deepen relationships. 

Profil requis du candidat:

Minimum Qualifications
* Bachelor's degree
* Not more than 5 years of difference between highest education degree completion date and
* Joining date
* Should not have enrolled in any prior Government Apprenticeship programs
* Strong attention to detail and accuracy
* Good communication and interpersonal skills
* A willingness to learn and adapt to new tasks and challenges* Ability to maintain confidentiality

Preferred Qualification
Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
* Strong written and verbal communication skills to be able to converse clearly and naturally, while demonstrating active listening skills to adapt conversation to suit the situation and the Card Member's communication style.  
* A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.  
* Proven analytical skills to analyse customer accounts, uncover the root cause of customer issues and provide tailored solutions to customer satisfaction
* Resilience is needed to efficiently manage a steady stream of customer interactions, while balancing performance to meet a variety of metrics.  
* Ability to multitask and answer multiple Card Member queries simultaneously, while toggling between screens/tools, without becoming overwhelmed

Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing:
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Career development and training opportunities