Hospitality Supervisor

Description du poste:

Job Introduction

* 37.5 hours per week
* Any 5 out of 7 days
* £12.71 per hour
* Car parking available

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is GU11 2JL

Job Description

As a Hospitality Supervisor at Sodexo at Garrett's Clubhouse, Queen's Ave, Aldershot GU11 2JL, you'll play a key role in delivering a high-quality catering and front-of-house service that meets the standards of Sodexo, the Ministry of Defence, and our customers. You will support the day-to-day running of hospitality operations, ensuring excellent presentation, service delivery, and customer care. Leading by example, you will supervise and motivate the front-of-house team, maintain a safe and compliant working environment, and support staff training and development as directed by the line manager.

What You'll Do

* Promote and enforce health and safety practices-be proactive about spotting and reporting potential hazards to keep everyone safe.
* Conduct regular safety walks to identify and address any risks.
* Allocate daily duties and organise front-of-house operations to ensure smooth and efficient service flow.
* Oversee hygiene routines, cleaning schedules, and the correct use of equipment, materials, and chemicals.
* Support service delivery by assisting with food service or minor preparation tasks when needed.
* Monitor cash handling processes, including till operation, floats, pricing accuracy, and compliance with procedures.
* Lead daily briefings and weekly team huddles to keep communication clear and consistent.
* Address customer queries and concerns professionally, escalating issues to management when required.
* Identify opportunities to improve efficiency, reduce waste, and enhance the overall customer journey.

What You Bring

* Experience in a similar role, with knowledge of catering operations and some supervisory or team leadership experience.
* Experience in hospitality (hotel, bar, or restaurant) is a plus.
* Strong customer service and communication skills.
* Ability to motivate and lead a team effectively.
* Comfort with working at a fast pace and adapting to changing situations.
* A collaborative mindset and the ability to communicate well with senior management.
* Basic Food Hygiene, HASAW, and COSHH certification (or willingness to complete).
* Ability to support staff development through coaching, training, and guidance.

What We Offer

* Fully funded apprenticeship qualifications
* Career development opportunities within Sodexo
* A friendly and supportive work environment
* Wellbeing Support - Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
* Financial Benefits - Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
* Career Growth - Apprenticeships, learning tools, and development opportunities.
* Work Perks - Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

Attached documents

* 2025 Benefits UK Brochure V9.pdf