Relationship Management Specialist

Description du poste:

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity:
Digital Experience Renewals Managers have tremendous influence and exposure across our organization, ecosystem (Solution and Technology Partners), and customer community.
We are seeking the next license renewal champion for our Digital Experience technology stack at LATAM - you will be assigned a portfolio with a mix of SMB to Corporate customers at Latin America with the focus of retaining all of your base, growing relationships, and improving client value; you must be a consultant that has a passion to discover, qualify, negotiate, and see renewals through completion until payment's in the door. Renewals Managers are a part of Commercial Customer Success and work cross functionally between other CS teams, legal, sales ops, finance, marketing, channel, support, executives, etc. Your primary measure of success is based upon defined renewal rates for the accounts within your portfolio.
The most impactful Renewal Managers can be described as fluid negotiators, genuine leaders, creative problem solvers, and lifelong learners. We invite you to apply if this sounds like you.

What you will do
* Sustain high levels of client retention during contract renewals
* Negotiate commercials, prices, redlines, etc. with senior executives across varying organizations and industry verticals
* Drive memorable and delightful customer experiences
* Keep a clean house and maintain accurate/current information across systems
* Promote merchant health
* Grow opportunities and increase value throughout our renewal lifecycle

What you'll need to Succeed:
* Experienced negotiator
* Authentic leadership
* Strong presentation skills
* Data driven
* Results oriented
* Lifelong learner
* High emotional intelligence
* Enterprise B2B renewal management experience
* Strong written and verbal communication skills
* Cross sell / upsell expertise
* Experienced with CRMs (ideally Salesforce)
* Bachelor's degree or equivalent work experience
* Enterprise Software account management experience
* Contract renewals or customer success background
* Value-based selling certification (or similar)
* Deep understanding of Adobe Digital Experience
* Multi-lingual (Spanish, Portuguese, English)

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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