Specialist Product Owner

Description du poste:

Job TitleSpecialist Product Owner
About The Business Area/Department:

Navitaire, an Amadeus company, are proven innovators in the travel industry shaping the way the world thinks about travel. With more than 50 customers worldwide, including many of the world's most successful hybrid and low-cost airlines, Navitaire offers a unique opportunity to make a large impact on the world of travel.

Navitaire's SkyLedger hosted reservation accounting services simplifies and streamlines revenue accounting for airline and rail carriers, offering powerful reporting capabilities, a full reconciliation between New Skies® booking data and accounting sub-ledger transactions, and a direct feed to the carrier's general ledger.

Summary of the role:

The SkyLedger Support Specialist will work closely with current and implementing Revenue Acounting Customers to ensure our solution is meeting their revenue accounting business needs. The individual will join our support team and contribute to serving our existing and implementing customers. Daily tasks will include attending scrum meetings, reviewing, triaging, delegating, responding to, and resolving issues reoprted by our customers. The individual will will review, triage, and respond to client support cases while building relationships with our customers. The role will include liasing with other team resources, including Product Leadership.

In this role you'll:

* Participate in and contribute to the SkyLedger support process on behalf of Product Management.
* Manage the daily support activities for your assigned stakeholders including (but not limited to):
* Preparing for daily stand-ups.
* Following up as needed post daily stand-ups
* Working/Owning support cases assigned to you.
* Provide consistent internal and external communications to team members, team leadership, customers, and other stakeholders as needed.
* Support special projects including new customer implementations as well as add-on product implementations for existing customers.
* Act as SkyLedger Product Specialist for one or more pre-defined functional areas.
* Travel as needed to industry meetings, client sites, or other Navitaire sites (up to 10%)

About the ideal candidate:
* Bachelor's degree in a business, technical, or related field, or equivalent experience.
* Minimum of 9 years of product owner, software business customer support or equivalent.
* Experience working within the airline industry and/or airline accounting, practices/solutions are strongly preferred.
* Experience managing customer-facing projects in a structured or waterfall environment.
* Proven ability to work within matrixed teams and coordinate across multiple stakeholders.
* Experience with data analysis, process documentation, and operational improvement.
* Background in technology delivery or the airline/travel industry is a plus.
* MS Suite of products, Experience with Business Intelligence tools (preferred, SQL, XML both preferred).

What we can offer you:

* Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
* Work hybrid at our Bogota office.
* Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
* Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.