Automation Intelligence Business Partner

Description du poste:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Relocation benefits are not available for this job posting.

As an Automation Business Partner: you will be focused on managing projects to automate business processes. You will assess new use cases, map processes and discuss potential process improvements. Additionally, you will support the automation global product owner managing the project and solution portfolios and optimizing the resource utilization. You will interface with stakeholders to ensure that current and future needs are identified in a timely manner.

The Opportunity:

* University/College education (preferably Business, Business Informatics, Engineering or similar) and 1-2 years' experience in customer service-related roles, with strong English communication skills (additional languages an asset) and comfort working autonomously in virtual, global teams.
* Strong customer-oriented mindset with high accountability and results/goal orientation: takes ownership of end-to-end resolution, manages multiple priorities in a fast-paced, changing environment, and maintains composure, persistence, and proactivity.
* Good understanding of IT solution components, their interactions, and data flows; familiarity with Q2C/O2C management processes and workflows; ITIL Service Management knowledge and/or experience with ITSM tools (e.g., ServiceNow) strongly preferred.
* Excellent organizational and communication skills, able to prioritize tasks and produce clear, well-structured documentation; co-create in a complex, team-oriented global environment with strong cultural awareness and intercultural communication skills.
* High learning agility with the ability to develop cross-departmental skills, comply with process requirements and all relevant laws/regulations, and consistently demonstrate resourcefulness, autonomy, and a strong drive for continuous improvement.

Who you are:

* Fluent in English with strong analytical and problem-solving skills, communication, stakeholder and change management, project management, and the ability to influence without authority while navigating a complex, global matrix organization with an entrepreneurial, highly accountable, and agile mindset.
* Able to work in a self-aligning, agile team environment, prioritizing effectively, making independent decisions, and translating business requirements into Analytics & AI (A&AI) specifications.
* Strong system skills, including understanding of ERP systems (SAP S/4HANA a plus) and advanced hands-on experience leading RPA projects (must), plus at least one of the following: Google Apps Script, SAP Scripting, AppSheet, AWS, GCP or VBA.
* Bachelor's degree in Finance, Engineering, Computer Science or a related discipline (preferred), with 5+ years of relevant experience delivering automation projects at a regional/global level; experience in Global Business Services (GBS) is a plus.

Please note: Resumes must be submitted in English, as our interview panel may include participants from outside your local country.
#LI-DC1

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer