Account Support Specialist

Description du poste:

We are seeking a Service Account Support Specialist who will operate in our extensive range of processes and applications, and support our service network on the respective matters.
You will join (COMPANY NAME)'s Service, Quality & Environmental (SQE) organisation, who own and drive the support, service levels, and product quality activities with our retail partners, consumers and Authorised Repair Centres for all (COMPANY NAME) Electronics products (TV, Audio, Mobile, Camera etc) throughout Europe.
Within the Repair Operations team, you will provide our authorised service network process & application support on issues they have. You will also lead any maintenance, changes and updates required, and eventually, guide new partners and new process and system implementations - from contract to roll-out.
Furthermore, you can expect training and responsibility development during your journey.

You will:

* Be supporting the overall change management within our European service network.
* Launch new programs, change existing programs or fade out programs
* On-board new authorised service partners by configuring their profile, authorizations, and remuneration schemes in our system landscape. Next, support updates to these when change apply.
* Assure any change in an authorised service centre's profile is reflected in an amendment of their contract
* Ensure all process documentation remains up to date
* Support service centers with their technical data interfacing to (COMPANY NAME) applications
* Assess service flows, analyze where they can run more efficiently and implement change programs

You will bring:

* Fluency in English and Hungarian languages
* Training, Planning, Presentation and Analytics skills
* Mature MS Office knowledge and excellent Excel skills
* Clear and Effective Communication style
* Documentation, policy and process creation experience
* Comfortable understanding of contractual documents
* Consumer electronics Service process & Product knowledge is a plus
* Job satisfaction by working extensively in an application environment
* Feeling comfortable working in a remote team structure is an absolute must. You will be based in our Budapest office - however your direct team members operate from offices spread over Europe.

*Please, submit your resume in English.

Your new office

Budapest
Based at the Budapest office, you will enjoy a modern, vibrant and diverse working environment with lots of social and charity events to be part of and enjoy a sense of belonging. We have an onsite canteen with a wide range of healthy options, a café, and free coffee/tea in the office kitchens. The office is easily reachable by public transportation. You can enjoy your lunch break outside in the garden or have a walk by the Danube. If you like to ride, we have bike storage in the building with a changing room, and we also have a MOL BUBI bike docking station in front of the office building.

Life at (COMPANY NAME)

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.
We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.
You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to (COMPANY NAME)

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil (COMPANY NAME)'s purpose - 'to fill the world with emotion, through the power of creativity and technology'. We want you to bring your unique self to work and help shape our culture.

We are (COMPANY NAME) Europe.
Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.
With offices in 28 European countries, (COMPANY NAME) Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the (COMPANY NAME) Group and important issues on a planetary scale.
Bring your passion, creativity and ambitions to (COMPANY NAME) Europe. Apply now, and let's create the future together.

Equal Opportunity

(COMPANY NAME) Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.

Disability Accommodation for Applicants to (COMPANY NAME) Europe

(COMPANY NAME) Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at AccommodationRequest@eu.(COMPANY NAME).com or by mail to: (COMPANY NAME) Europe B.V, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.

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