Customer Care Representative - German and English speaker

Description du poste:

Are you passionate about building relationships and ensuring customer success?

Do you enjoy being part of a successful team?

Join our Global Customer Service team

Partner with the best
Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.
As a Customer Service Representative, you will be responsible for:
* Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.
* Manage allocated key accounts and regions, and back up other regions.
* Phone, Email and Web support to resolve outstanding invoicing issues.
* Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
* Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers' requirements.
* Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.
* Where necessary, effectively enter customer's data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
* Enter and maintain Customer Master Data plus execution of relevant security checks.
* Participate in process improvement projects on an ad-hoc basis.
* Using customers' portals for order management purposes.
* Participate in regular customer calls.
* Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.

Fuel your passion
To be successful in this role you will:
* Graduated commercial apprenticeship.
* Experience in similar field would be an advantage.
* Previous experience in direct talk-to customer is mandatory.
* Excellent in spoken and written in German.
* Excellent in spoken and written in English.
* Ideally basic technical knowledge.
* Good knowledge of MS Office applications (User Level).
* Ability to work in a team.
* Distinct customer focus.
* High level of motivation and ability to work under pressure.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Flexibility in your work-schedule

Working with us
Our people are at the heart of what we do at (COMPANY NAME). We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:
* Contemporary working office policy
* Wellbeing activities by volunteer teams
* Supplementary private medical care option
* Safety net of life insurance
* Additional flexible benefit framework