RL Customer Experience (W&S)

Description du poste:

1) Job Purpose

Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction
Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer
Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training

3) Job Context & Major Challenges:

Job Context:
Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction.
Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer. Assisting is correction of any issues/errors along with the Fabricator.

Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training.

4) Key Result Areas/Accountabilities:

Key Result Areas/Accountabilities

Supporting Actions

Assisting / Carrying out fabrication & Instalaltion training at Fabricators location /csite

Demonstrate / Assist in Demonstration of various processes involved with window fabrication & Installation

Quality Assessment through the manufacturing process and of Sites where windows are installed

Carry out quality assessments through the process and at site where the issues are observed or reported especially carried out by individuals who are trained at the workshop

Collating learnings of quality issues at sites

Create reports and share with the reporting manager, also share insights into the performance of trainees

Order Execution Support

Support fabricators to ensure all orders are executed on time and per Eternia standards