Retention & Prevention Manager

Description du poste:

For 45 years, we have been the benchmark for digital innovation in Italy - and today, across Europe as well. More than technology: we are the partner that transforms the way businesses work, grow, and compete. From human resources management to digital payments, from electronic invoicing to customer relationship management, we design tailored solutions that go to the heart of business processes, making them more efficient, faster, and smarter. Our mission is simple yet ambitious: to bring the value of digital transformation to every business, whatever its challenge. We do this by putting the customer at the center of everything - not as a tagline, but as a daily working method.

The PROFESSIONAL Business Unit is a driving force in the digital transformation of professionals: accountants and labor consultants who choose to evolve, not just to adapt. Our integrated solutions don't simply optimize practice management - they reimagine it. We automate processes, eliminate operational constraints, and raise the quality of the services that professionals deliver to their clients every day. We never stand still: we continuously invest in developing new features and integrating the most advanced technologies, because the market doesn't wait - and our role is to keep pace with it.

Ready to turn customer relationships into a competitive advantage?

As a Retention & Prevention Manager you will lead a high-impact team with a defined mission: reduce churn, deepen customer relationships, and get ahead of risk before it materialises. As a key architect of our customer value strategy, you will turn complex data into sharp insights - and sharp insights into decisions that matter.

What you'll own:
* Define and drive retention and prevention strategies end-to-end - from planning and prioritisation to execution and accountability
* Translate quantitative and qualitative data into actionable intelligence: anticipate risk, uncover root causes, and recommend corrective actions with confidence
* Build strong alignment across Sales, Operations, and Product Marketing to ensure strategy lands effectively
* Thrive in ambiguity - making timely, informed decisions even when the full picture is still forming
* Introduce scalable processes, tools, and initiatives with an invent-and-simplify approach
* Lead complex customer negotiations, crafting solutions that are sustainable, value-driven, and mutually beneficial
* Maintain a regular on-site presence at our Pesaro Headquarters to ensure timely, direct support to the business

What you bring:
* A sharp data-driven mindset, with proven ability to interpret churn and retention KPIs and translate them into strategy
* Structured strategic and operational planning skills - clear roadmaps, disciplined execution, measurable milestones
* Exceptional communication and stakeholder influence across all levels of an organisation
* A results-first orientation: comfortable owning KPIs while balancing big-picture vision with hands-on delivery
* Proactive problem-solving - able to navigate complexity, act ahead of issues, and keep customer value at the centre of every solution

Skills matter - but they're not enough. We look for leaders who embrace challenges as catalysts for growth and who bring our values to life through the way they work:
* ENTREPRENEURSHIP - the engine behind everything we do. We push to excel, innovate, and raise the bar - for ourselves and for the company. We are proactive, accountable, and customer-obsessed, always ready to challenge the status quo and deliver extraordinary results.
* INNOVATION - our north star. We navigate a world rich in diverse experiences, knowledge, and perspectives - and we're not afraid to experiment or fail. We build environments where bold ideas thrive.
* INCLUSION - the foundation of how we relate to one another. Every individual brings a unique story and perspective. We champion a workplace where those differences aren't just accepted - they're valued.

Why join us?

We believe that investing in our people is what fuels a culture of excellence, innovation, and responsible business.
We're a tech company - and our way of working reflects it. We foster a dynamic environment where innovation, growth, and wellbeing aren't separate goals; they're part of everyday life. Work here isn't just a set of tasks - it's a platform to express your talent, experiment boldly, and make a real difference.
* WELLBEING - we take the short week seriously. Friday afternoons are yours. Add to that a flexible, personalized welfare plan packed with benefits designed around your life.
* FLEXIBILITY - we run on trust, not timecards. No clocking in or out. Work in a flexible, hybrid way - and we'll give you everything you need to stay productive and connected from anywhere.
* DEVELOPMENT & GROWTH - we invest in people, not just roles. You'll follow a tailored development programme designed to grow your skills and amplify your impact on company goals.
* DIVERSITY & INCLUSION - we don't just tolerate differences; we build with them. You'll work in a collaborative, respectful environment where leadership is grounded in trust and every talent is given space to grow.
* IMPACT - we work with purpose. We're committed to creating shared value - for our customers, our partners, and our communities. Sustainability and innovation aren't add-ons; they're built into everything we do