Student Services Coordinator

Description du poste:

Rome Business School

Rome Business School is one of the leading Business Schools in Italy which offers Master and MBA programs both on campus and online, as well as Executive Education training programs. We always maintain an international vision, and our mission is to train global leaders equipped to manage companies all over the world from an innovative and sustainable perspective. ​
Rome Business School is the most international Business School in Italy with more than 2.100 students per year coming from 161 countries, counting also with 269 university partnerships and agreements in 26 countries and 4 continents worldwide. Rome Business School is strongly connected with the world of work: +616 companies partner for networking, job opportunities and Master lectures.

Job description

In Grupo Planeta, siamo alla ricerca di uno/a Student Services Coordinator (tempo determinato) per entrare a far parte del nostro team presso la Rome Business School, who will ensure a smooth and high-quality student experience from post-enrollment onward. Act as the main point of contact for students' non-academic needs, supporting both international and domestic students in a dynamic, multicultural environment.

Key Responsibilities
* Support students with visa, residence permit, accommodation, and onboarding
* Deliver welcome and orientation activities
* Manage student communications (email, phone, in person)
* Coordinate with external providers (housing, relocation, services)
* Organize events and engagement activities with academic teams
* Identify and manage student benefits and partnerships
* Monitor requests and provide regular reporting

Requirements

Requirements
* Fluency in English and Italian (additional languages a plus)
* Strong communication and customer service skills
* Organized, proactive, and detail-oriented
* Ability to work in a fast-paced, international environment
* Good IT skills (Excel, Office; CRM is a plus)
Knowledge of Rome and local services
Profile
* Student-centric
* Solution-oriented
* Team player
* Strong problem-solving skills
* Hands-on, flexible, and proactive mindset