Concierge for ME Malta

Description du poste:

"The world is yours with Meliá"

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

* My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

* My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

As a Concierge, you will manage guest requests with expertise and creativity, offering tailored recommendations and services. Your role is pivotal in personalizing stays, anticipating needs, and exceeding expectations, all while contributing to our hotel's reputation for exceptional guest experiences

Duties & Responsibilities:

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Comply with the strategy of experiences in the destination, offering customers unique services and products according to their preferences.

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Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra revenues, committing to achieving total guest satisfaction.

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Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.

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Manage customer incidents, following the established protocols.

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Comply with the attributes, standards and manuals applicable to their department.

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Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.

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Be knowledgeable of the hotel's evacuation plan.

What are we looking for?

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Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.

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Must be fluent in English; other languages are preferred.

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3-year experience in a fast environment in the same or similar position in a hotel/resort.

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Passionate for Hospitality and with a strong attitude to interpersonal relationships

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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