Infra Tech Support Practitioner

Description du poste:

HYBRID ROLE IN SAN NICOLAS DE LOS GARZA, NUEVO LEÓN, MÉXICO.

THE WORK:
Join us in creating a vibrant and efficient environment where your expertise can truly shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your skills in Active Directory Management will be invaluable as you engage with various projects and initiatives. We are excited to see how you can make a difference in our organization!
* Ensure the availability and optimal performance of production systems.
* Drive the resolution of incidents and outages while maintaining clear communication.
* Facilitate the restoration of services in the production environment.
* Establish and uphold disaster recovery procedures.
* Maintain data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED:
*

* Identify improvement proposals.
* Demonstrated experience in analyzing and resolving ITIL methodology issues.
* Ability to handle Windows Severity 2 incidents.
* Perform Windows patching tasks.
* Manage Active Directory administration.
* Create Collections in SCCM.
* Mandatory: Must be willing to participate in on-call support.
BONUS POINTS IF YOU HAVE:
* Intermediate proficiency in Infrastructure Event Management.
* Intermediate proficiency in IT Infrastructure Operations.

About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades