Technical Specialist - Center of Excellence Services

Description du poste:

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software & information solutions that the world's leading professionals rely on, in the moments that matter most.
You'll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

As a Technical Specialist in the Center of Excellence Services for Legisway, you will contribute significantly to our Technology Implementation Consulting team by providing expert-level technical support to our implementation consultants and play a critical role in ensuring the technical robustness of Legisway implementations.

Responsibilities:
* Provide technical assistance to consultants, especially on complex topics like APIs and data migration.
* Actively participate in the LS3 & LF ticket queues to prioritize and analyze bug tickets and product feedback.
* Execute UAT for new features and releases from a technical services standpoint.
* Contribute to the Services Efficiency Roadmap and advise on technical aspects of product improvements.
* Support onboarding and training of new consultants with a focus on technical skills and certifications.
* Collaborate with Product and Development teams to filter and prioritize technical feedback.

Skills required:
* Deep technical knowledge of Legisway (Enterprise, Essentials and Core/Advanced/Expert) or a comparable tool and/or of APIs and integrations and/or data migration.
* Experience in technical consulting or support roles.
* Strong problem-solving and analytical skills.
* Ability to translate technical insights into actionable service improvements
* Effective communicator and team collaborator.
* Visionary can-do mentality, if something is not possible right now, let's see how we can make it possible in the future.
* Fluent in English, with strong fluency in French and/or German preferred.

Location:
Possible in Paris, Hurth or Alphen

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process