Configuration Specialist/ Technical Support - Health and Benefits team

Description du poste:

Company:
Mercer

Description:

Mercer Portugal is seeking candidates for the following position based in the Lisbon office:

Configuration Specialist/ Technical Support - Health and Benefits team

What can you expect?
* Mercer Benefits is a world leader in workplace health and benefits. The Mercer Health and Benefits team provides broking, consulting and technology support to build the right benefits strategy for businesses and its employees;
* Join a successful team that supports companies assess, develop and deploy strategies, programs and initiatives to improve the health and wellness of their employees;
* Work closely with different areas of the Marsh McLennan Group to deliver a range of solutions;
* Deliver a high quality service to our clients and plan participants;
* Get to know different clients and realities within the portuguese market.

What's in it for you?
* Be part of a multinational organization where you'll be able to learn, grow and develop your career;
* Flexible work environment;
* A permanent contract and generous benefits package, including pensions plan, health and life insurance;
* For the initial 6 months it's required to work from the office. After that, you can opt for the hybrid working model, which allows you to work from home 2 days per week.

We will count on you to:
* Contact with clients and liaise with different Mercer teams (operations and consulting) to facilitate the setup processes of our benefits management platform;
* Update and revise contents on our internal benefits platform;
* Do some configurations on our own web application;
* App support to our client's internal teams;
* Contribute on the maintenance of our platform.

What you need to have:
* Previous experience in technical support, helpdesk, or similar roles;
* Intermediate (B2) English level;
* Good knowledge of Microsoft tools, PowerPoint and particularly Excel;
* Excellent interpersonal skills;
* Strong oral and written communication skills;
* Ability to prioritize and handle multiple tasks in a demanding work environment;
* Strong critical thinking and analytical problem-solving skills;
* Tech driven spirit.

What makes you stand out?
* Prepared to work on a fast pacing business;
* Learning oriented and strong adaptability skills;
* Growth mindset and out of the box thinking.

About Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: (COMPANY NAME)), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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