Customer Journey Expert Cash & Liquidity Management @ING Hubs Romania

Description du poste:

Discover ING Hubs Romania
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING's software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.
We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

Payment & Settlement Services (PSS) is a professional service provider designing, building and operating high quality and efficient payment, settlement and open banking services. We leverage our scalable payments target stack and the expertise of our people, to deliver these services.

PSS owns the generic part of the payments value chain from a Tech, Business and Operations perspective, while the business lines own the segment- and country-specific parts. This allows us to focus on delivering efficient payment and settlement services, while business lines focus on a differentiating customer experience-supported by PSS services and aligned with the broader commoditization trend in payments.

Within Group Treasury's Cash & Liquidity Management (CLM) space, our systems run multiple projects to deliver a unified liquidity view for stakeholders. These initiatives span several phases: streamlining internal applications and flows, and building new components and services to standardize end-to-end processing toward the strategic cash and liquidity target solution. We are currently developing the Cash & Liquidity Unite Engine (CLUE) alongside other components under the CALM (Cash and Liquidity Management) umbrella. Our current focus is to onboard as many cash-flow systems as possible and deliver a highly available (three nines), highly scalable, resilient solution capable of processing millions of messages.

We have the following applications in our portfolio:

* Smart Predict is a liquidity and cash-flow forecasting system used in ING to predict future cash positions in real time for Treasury, Front Office, and Liquidity Operations.

* CALM umbrella is an integration and orchestration layer sitting on top of SMART, designed to protect SMART's performance and enable scalable liquidity processing. Its role is to manage high-volume liquidity data and prepare it so that SMART can continue to produce reliable liquidity positions without overload.
* CLUE: main engine.

* CALM_REFERENCE_CHECK.

* CALM _API_HANDLER.

* CALM _REPLAYER.

* CALM_TEST_TOOL.

* CALM_SIMULATOR.

* Various testing suites.

* And others like message simulators, reference checks, Prometheus component and libraries.

Your day to day

Whether you start your day from the comfort of your home or grab your morning coffee in our office garden, your responsibilities will be equally varied and impactful. Here's what you'll do day to day:

In this role, you'll be the key bridge between business and technology-translating business needs into clear, actionable deliverables for squads, and turning technical options into decisions stakeholders can confidently make.

* Manage multiple Cash & Liquidity projects by aligning all impacted squads (within CLM and beyond), clarifying scope, and ensuring CLM goals are delivered within agreed timelines.

* Gather, validate, and manage stakeholders' functional and non-functional requirements, ensuring they are met through project delivery and day-to-day service management (e.g., security, resilience, performance, contractual, legal, and compliance obligations).

* Maximize business value across assigned initiatives by helping ensure the right priorities are reflected in the squads' backlogs (supporting Product Managers with sprint prioritization when needed).

* Stay actively involved in reviewing work in progress across squads, helping maintain momentum and removing risks early.

* Support squads in removing impediments by bringing together the right experts, facilitating alignment with developers, and ensuring proposed solutions are feasible for stakeholders.

* Build and maintain strong relationships with key stakeholders (Risk, Legal, Compliance, Audit, service consumers, service providers, Finance, Tax, Sales).

* Build strong, trusted relationships with the customer (Group Treasury) on a global scale.

* Act as the main point of contact for the customer on day-to-day service performance, aligning on opportunities for continuous improvement.

* Organize, prepare, and run quarterly service review meetings with global clients.

* Establish strong ways of working and effective collaboration with related development and operations teams.

What you'll bring to the team

* Experience in International Payments and the overall SWIFT network. Understanding MX messaging for cross border payments and market infrastructures is a plus.

* Excellent at bridging business and tech: you can translate complex stakeholder needs into crisp requirements/user stories, and communicate solution trade-offs in plain language.

* Drive to understand technical development in CLM in line with the ING architecture and business needs. Understanding basic databases and how various messaging formats work is a plus.

* You are pro-active and have a natural drive to act and deliver results on time.

* Take initiative, work accurately and in a structured and disciplined manner, have patience and resilience to handle setbacks.

* Have a sharp eye for details, while not losing the overall picture.

* Experience in guiding on and offshore teams.

* Excellent in English.

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