Night Host/Hostess

Description du poste:

Night Host/hostess
Salary: £29,593.20 Service Charge (Up to £600 per month)
This position is based on a 4 on, 4 off shift pattern, providing a balanced work schedule.
About Great Scotland Yard Hotel - The Unbound Collection
Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.
The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.
Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.
Duties and responsibilities related to the Night Host/Hostess role:
* Welcome and assist guests during evening and overnight hours, ensuring a smooth and efficient check-in and check-out experience
* Maintain high standards of presentation, service, and brand compliance at all times
* Liaise with housekeeping, engineering, and on-call teams to resolve any issues that arise during the night
* Complete night audit procedures, including reconciling daily transactions and preparing reports
* Monitor the lobby and hotel premises to maintain security and ensure guest safety
* Act as the main point of contact for guests overnight, handling requests, enquiries, luggage assistance and late reservations professionally
About you
Previous experience in a hotel front office or night reception role is preferred. You bring strong communication and organisational skills, with a guest-focused approach to every interaction. While knowledge of hotel management software is an advantage, confidence in using standard computer applications is essential.
Just some of the benefits you will enjoy as Night Host/Hostess
·12 complimentary nights a year across Hyatt Hotels worldwide
·Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
·Free meals on duty in our colleague restaurant
·Uniform provided and laundered complimentary
·Headspace membership and access to our Employee Assistance Programme
·50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
·Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps: Apply today for this Night Host/Hostess role and start your journey with Hyatt Hotels