Food & Beverage / Front Office Team Member

Description du poste:

Company Description

Our mission at Ibis Northampton Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
Make the link with the different departments of the hotel to ensure a wonderful guest experience.
Are you a passionate individual, dedicated to continuously improving the quality of the hotel's services.

Job Description

Main responsibilities:
*
* Welcoming guests in a polite and friendly manner
* Ensuring cleanliness of work areas
* Remaining polite and courteous at all time
* Welcome every guest and provide exceptional service throughout their stay.
* Personalising each interaction with guests to ensure a unique experience.
* Ensuring Ibis Standards are met and maintained.
* Serving guest in all areas of the Food & Beverage department including the Restaurant & Bar.
* Perform the tasks of order taking and maximising sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
* Take orders and send them to the kitchen staff through the POS system.
* Prepare the order accordingly in the kitchen by respecting all food safety and measures.
* Check ordered meals on collection from kitchen and deliver to the guests promptly to maintain temperature and look of the items.
* Keep tables and service areas clean and tidy as per procedures.
* Maintain hygienic food service techniques during service
* Maintain the kitchen clean and tidy.
* Perform all cleaning tasks required in the kitchen.
* Complete papers about cleaning tasks.
* Take responsibility for the restaurant and bar.
* Any other reasonable request as required by your supervisor and managers.

* Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
* Maintain control of guest and hotel account ensuring that all charges are accurate and posted on a timely basis.
* Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
* Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
* Operate switchboard effectively.
* Handling all emails, phone enquires promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
* Document accurately all internal and guests messages.
* Competent in taking reservations, upselling where possible to maximise on average room rates.
* Engage with the team to ensure hotel quality and financial targets can be met.
* Responsible for balancing banking transactions for the hotel.
* Daily reservations checks from all platforms (Accor, Booking.com, Expedia, etc.)
* Daily reservations checks - Ensure all back-ups, comments, payments are set accordingly
* Maintain the accuracy of the in-house reservations system
* Following departmental and company policies and procedures
* Complying with legislative and safety regulations
* Required to attend training sessions by company during day time.
* Working hours include weekends and public holidays.

Additional Information

Benefits
* You can work with multinational colleagues
* Be part of a global community of hospitality industry
* Opportunity to develop your career
* A Staff Card - offering a special staff rate at our hotels
* Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
* Discounted hotel rates all over the world in AccorHotels
* Great work environment and colleagues
* Personal development programs
* Complimentary meals on duty and uniforms
* Pension scheme
* 28 days holidays including bank holidays (increasing yearly)
* Apprenticeship scheme
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality