User Success Engineer - 3DEXPERIENCE

Description du poste:

User Success Engineer - SOLIDWORKS (Data Management / 3DEXPERIENCE)
Introduction to 3DS, GEO/BRAND and department
DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow
Our SOLIDWORKS team has an immediate opening for a Technical Support Engineer. This position will be on our Cambridge (UK) office.
Shape your career with 3DS! #WeAre3DS
Role & Responsibilities
* As a Technical Support Engineer, you will provide technical support to resellers and end users of our Data Management solutions.
* Build meaningful relationships with our Users and Partners, share our knowledge and know-how, and provide technical assistance to help our valued clients achieve their needed business outcomes with our 3DEXPERIENCE Works portfolio of cloud solutions and SOLIDWORKS Desktop solutions.
* Demonstrate superior technical expertise by answering community questions, service requests, and listening to feedbacks and communicate improvements.
* Provide reactive and proactive/preventive technical support to clients using offerings spanning a possible scope of 3DEXPERIENCE Works cloud solutions and SOLIDWORKS Desktop data management solutions primarily in EMEAR region, but also worldwide and address all client's requests in a timely manner.
* Contribute to the support of Beta Programs.
* Deliver high-value Best Practices (Platform/Infrastructure related).
* Capitalize on "service requests" through Q&A / FAQ's / Dos & don'ts / Webinars / User communities' posts
* Demonstrate excellent communication at all levels.
Qualifications/Experience
* Bachelor's Degree or higher in Computer Science, Computer Engineering, Engineering or similar discipline
* Experienced with SQL database systems, network IT management, and/or PDM/PLM systems
* Previous experience using SOLIDWORKS Data Management solutions
* Previous experience supporting cloud solutions (SAS) a plus.
* Excellent working knowledge of PC based computer systems, networks, installation, product activation and Active Directory deployment
* Prior client facing experience working resolving critical technical and account issues
* Strong problem solving and analytical skills
* 3DS Company Knowledge
* Service Requests Management Process and Tools