Student Services: Logistics Coordinator

Description du poste:

Student Services: Logistics Coordinator
Oxford
Full Time - Fixed-Term
Work pattern: Friday - Monday (4 days per week)

EF Oxford is looking for an enthusiastic administrator with excellent communication & organisational skills to join our busy Student Services Department and coordinate Emergency lines, alongside day-to-day operational tasks.

This is a fixed-term position working 4 days a week, must be available to work at weekends.

Careers at EF | Open the world with us

(COMPANY NAME)'s mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education.

Your Role

As a Student Services Logistics Coordinator, you will be responsible for producing safe & seamless solutions to any operational queries that may arise, with customer service being at the forefront of everything we do. You will oversee the campus emergency lines on weekends liaising with various stakeholders, including students, transportation companies and sales offices to ensure a great start for every student on their journey with us.

Do you have:

* An interest in transportation and logistics
* Minimum intermediate competency working with Microsoft Excel
* Excellent attention to detail
* An analytical mind set and excellent problem-solving skills
* Capacity of working in a fast-paced and deadline driven environment
* Capable of using your own initiative and being decisive
* Have the right to live and work in the country of employment
* Complete fluency in English
* Excellent listening skills
* Effective verbal and written communication skills
* Remain calm under pressure
* Empathy and compassion
* The ability to manage and support others during times of crisis - most commonly during an emergency call

Your responsibilities

* Responding to emergency calls and taking the necessary actions according to EF's crisis management policy
* Tracking missed / cancelled flights, non-arrivals, delays and booking changes
* Invoicing for emergency transfers and accommodation
* Responding to student feedback or complaints with professionalism and calm
* Writing up an emergency report log of all recorded calls and actions Reporting and following up weekend incidents with affected school departments to ensure week by week improvement
* Increase sales on return and group transfers
* Supporting colleagues in the weekend team by communicating any changes effectively and accurately as they come
* Providing the first point of contact with all calls to the emergency phone on a 24/7 basis on weekends
* Ensuring the timely and accurate answering and recording of all requests for emergency resources using the log system
* Ensuring communication with emergency services such as hospitals, police stations, Home Office and Social Services are accurately recorded
* Maintaining and developing relationships with local suppliers in UK & Ireland
* Developing and improving the overall customer experience of arrival and transportation services
* Liaising with Sales Offices to ensure any booking changes, student's medical information and or conditions are communicated quickly

EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment