Product Returns Process Lead (Logistics)

Description du poste:

JOB DESCRIPTION:

As a result of strong business growth, industry-leading product development in our biosensor portfolio, and a long-term commitment to high-volume manufacturing at our Witney Centre of Excellence, Abbott's Diabetes Care business has a fantastic opportunity for an experienced Process Lead to join our expanding, highly skilled team, with a particular focus on returned product logistics.

Reporting to the Complaints Manager, this role plays a critical part in the smooth, compliant, and efficient handling of incoming product across the world. You will lead a large, operationally focused team responsible for the receipt, sorting, booking-in, movement, storage, and disposal of returned products, working closely with affiliates, logistics partners, warehouses, and internal quality and Health & Safety teams.

This is a people-centric leadership role with a strong operational backbone. You will own end-to-end logistics processes for incoming product, ensure systems and suppliers are performing effectively, and drive continuous improvement initiatives that strengthen service, compliance, safety and efficiency across the product returns/complaints investigation lifecycle.

What you'll be doing
* Lead, manage, and develop a team responsible for incoming product and returns logistics across the product portfolio
* Oversee booking-in processes, ensuring accurate, timely receipt of product into internal systems and physical warehouse locations
* Act as the primary point of contact for global affiliates, managing expectations, resolving issues, and maintaining strong working relationships
* Manage courier returns and third-party logistics providers, ensuring compliance with contractual and regulatory requirements
* Monitor warehouse-related activities, including storage, product movements, and disposal processes, ensuring audit-ready standards at all times
* Track supplier performance and financials, including cost control, invoice validation, and trend analysis
* Optimise team capability, productivity, and capacity planning through effective people management and process design
* Ensure all activities are carried out in compliance with divisional regulatory requirements, as well as HSE and EH&S standards
* Drive clear, proactive communication across Post Market Surveillance, EHS, Manufacturing, and Supply Chain teams
* Identify risks, inefficiencies, and bottlenecks within logistics processes and lead continuous improvement initiatives to address them
* Role-model Abbott's values and behaviours, creating a high-performing, engaged, and accountable team culture

Key areas of responsibility
* Global courier returns and inbound logistics coordination
* Booking-in of incoming product into complaints and logistics systems
* Product storage, movement, and compliant disposal processes
* Affiliate communication and issue resolution
* Supplier management
* Team development, coaching, and succession planning

Why Abbott Diabetes Care?
At Abbott, you'll join an organisation that combines cutting-edge technology with real-world impact. Our Witney site is at the heart of global operations, supporting millions of people living with diabetes. We invest heavily in our people, our systems, and our leadership - providing the opportunity to make a tangible difference while growing your career in a stable, purpose-driven environment.

What will you bring?
* Further or Higher education qualification plus GCSE, or equivalent qualification in Maths and English
* 2nd line people leadership experience, with a passion for developing high performing teams
* Experience of working within the Medical Devices industry is preferred

If you're an experienced people leader with strong logistics, warehouse, or operational expertise - and you thrive in a regulated, fast-paced setting - this role offers a unique opportunity to shape a critical operational function within a global healthcare leader.

The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Manufacturing

DIVISION:
ADC Diabetes Care

LOCATION:
United Kingdom > Witney : Production Facility

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 5 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Not Applicable