Health & Life Sciences Partner Success Manager

Description du poste:

There has never been a more exciting time to be working in healthcare at Microsoft! Our Health & Life Sciences organization (HLS) is an interdisciplinary team of product managers, designers, engineers, service professionals, and clinicians who are designing, developing and deploying next-generation healthcare solutions powered by the Microsoft Cloud for healthcare organizations around the world. Microsoft partners will help us to deploy these solutions. As an HLS Partner Success Manager, you will be an integral member of a team within Microsoft HLS that is working to enable and support partners to help clinicians take full advantage of these powerful solutions.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

As an HLS Partner Success Manager, you will enable partners to achieve their business outcomes based on their investments in Microsoft Dragon Copilot and related Microsoft healthcare solutions. Leveraging your knowledge of the Healthcare industry and expertise on our solutions, you will help Microsoft partners to feel empowered to achieve their maximum potential with Microsoft to ensure the best outcomes for their end customers. You will use a consultative approach to help partners build a services practice around Dragon Copilot and drive rapid adoption across their end user base. You will provide feedback and insights to assist partners in realizing their digital and business transformational outcomes for the end users. As a Partner Success Manager, you will successfully build and enhance trust with internal and external teams through networking and engagement regarding important partner initiatives, needs, and issues.
Responsibilities:
* Build relationships with assigned partners and serve as a point of contact for non-sales related questions, needs, problem - solving, service maximization.
* Support partner onboarding and drive partner's Initial skilling and ongoing education towards product specialization
* Ensure partner has access to resources, education and toolkits to successfully deploy customer implementations
* Provide partners with assistance and information regarding any services, readiness needs, or technical needs partners may have.
* Ensure partners are supported in activities to drive customer utilization and adoption of Microsoft healthcare solutions.
* Conduct Partner Health Check based on agreed KPIs by tier and partner type.
* Communicate and educate partners on latest product and version updates and roadmaps.
* Collaborate with sales, cross-functional teams and other subject matter experts to ensure continued partner success.
* Regularly review partner pipeline, status of implementation projects, end customer adoption to help drive priorities, adoption, and expansion.
* Less than 25% travel for strategic partner meetings and skilling events

Profil requis du candidat:

Required Qualifications:

* Master's Degree in Business, Engineering, Technology, or related field AND 1+ year(s) related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, change management)
* OR Bachelor's Degree in Business, Engineering, Technology, or related field AND 2+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, change management) OR equivalent experience.
* Proven experience in customer success, account management, project management or healthcare technology implementation.
* Strong understanding of EHR systems and clinical workflows.
* Excellent communication, facilitation, and stakeholder management skills.
* Ability to manage multiple projects and priorities in a fast-paced environment.
* Familiarity with Microsoft tools including Microsoft Copilot, Teams, and SharePoint.
* Strong interpersonal and relationship management skills and the ability to influence customer opinions and behaviors
* Ability to lead cross-functional business and technical teams to provide quick and timely issue resolution
* Strong analytical, organization and time management skills
* Excellent communications skills, both written and verbal
* Passion for customer service
* Strong problem-solving skills
* English speaking, knowledge of French or German is an asset.

Preferred Qualifications:
* Experience with Copilot or similar ambient voice technologies.
* Knowledge of NHS England compliance frameworks and UK healthcare systems.
* Background in clinical informatics or digital health transformation.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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