Customer Activation Manager

Description du poste:

Job title: Customer Activation Manager
Location: HQ, Glasgow (Hybrid)
Salary: From £47,200 per annum, up to 10% bonus, private medical insurance & other excellent benefits
Closing date: 26.06.2026

Help us create a better future, quicker
At ScottishPower, our Customer Business supports millions of households and businesses across the UK with energy solutions that are fair, flexible and forward-thinking. As part of our Smart Solutions team, you'll play a key role in helping customers take control of their energy usage while contributing to our Net Zero ambitions.

As a Customer Activation Manager, you'll lead the activation of key sales channels, driving growth across a diverse portfolio of smart energy products. This is an exciting opportunity to shape how we engage customers, improve their experience, and deliver meaningful commercial impact in a fast-evolving market.

What you'll be doing
You'll take ownership of specific sales channels, understanding how they operate and identifying opportunities to improve conversion and performance. And you'll shape how our Smart Solutions propositions are activated within those channels, working closely with our integrated planning teams and channel leads to deliver strong commercial results.

You'll develop and deliver targeted activation programmes, ensuring they are effectively implemented and continuously optimised. And you'll act as a champion for the customer journey, identifying improvements across the end-to-end experience and working with internal teams to bring enhancements to life. Alongside this, you'll manage budgets, evaluate performance, and use data-driven insights to refine future activity and maximise return on investment.

What you'll bring
You'll bring strong commercial awareness and experience in a sales, marketing, or customer-focused environment, with a clear understanding of how to drive performance across different channels. And you'll be comfortable analysing data, drawing insights, and using these to influence decisions and improve outcomes.
You'll also demonstrate:
* Experience planning and delivering activations, campaigns or product launches
* Strong understanding of customer journeys and how to optimise them
* Ability to manage budgets and evaluate return on investment
* Confidence working cross-functionally and building relationships across teams
* Strong communication and influencing skills, with the ability to engage stakeholders at different levels
* Experience reviewing performance metrics and translating them into actionable improvements
* You'll be proactive, adaptable, and motivated to test, learn and continuously improve how we deliver for our customers.

Minimum Criteria
* Prior commercial or sales experience
* Understanding of the ScottishPower business and our channels across service, sales, digital and e-commerce.
* Experience in measuring and tracking performance and conducting measurement and evaluation of activation.

What's in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that.
That's why our benefits include:
* 36 days annual leave
* Holiday Purchase - perfect your work/life balance with extra annual leave
* Share Schemes
* Payroll Giving and Charity Matched Funding
* Technology Vouchers
* Electric Vehicle Schemes
* Cycle to Work scheme and Public Transport Season Ticket Loans
* Healthcare options including Dental Insurance, Private Medical Insurance and Health Cash Plan
* Life Assurance (4x salary)
* Financial wellbeing support and retail discounts

Why ScottishPower
ScottishPower is part of the Iberdrola Group, a global leader in renewable energy. We are committed to generating 100% of our energy from renewable sources and are investing heavily to build the infrastructure needed for a cleaner, greener future.

With a strong focus on inclusion, diversity and development, we offer real career opportunities in a business that is powering the journey to Net Zero. Wherever you come from, you'll find a place to belong here.

We're committed to supporting candidates with disabilities, long-term conditions, or additional needs throughout the recruitment process. If you require support, please contact careers@scottishpower.com

Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date belowJune-26-2026