GUCCI Store Manager, Heathrow Terminal 3

Description du poste:

Key Accountabilities

* Drive the achievement of business objectives, including sales targets, KPIs, and strategic initiatives, through effective collaboration with Corporate functions such as Visual Merchandising, Merchandising, Training and Operations.
* Develop and execute action plans to maximise sales performance across all product categories and customer segments.
* Foster a client-centric culture that strengthens customer loyalty, enhances retention, and attracts new clients.
* Ensure seamless integration between front-of-house and back-of-house operations, maintaining the highest standards of efficiency, service, and compliance with Company policies and procedures.
* Monitor store visits, customer feedback, and mystery shopping results, implementing actions to continuously elevate the customer experience.
* Build, inspire, and develop a high-performing team through effective leadership, coaching, and succession planning, while proactively managing performance issues through clear improvement plans.
* Partner with the HR team to reduce employee turnover, support internal career progression, optimise labour costs, and identify, develop, and retain key talent within the business.

Key Requirements

* Proven experience in a Store Manager role within the luxury fashion or premium retail sector.
* Strong commercial acumen with a track record of delivering sales targets and driving business growth.
* Strategic mindset with the ability to identify opportunities and implement effective action plans.
* Ability to lead, coach, and develop high-performing teams.
* Excellent organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
* Strong communication and stakeholder management skills, with a customer-focused approach