Multicategory Consumer Experience Specialist

Description du poste:

Bratislava, Slovakia

We've built the world's most successful tobacco company, with the world's most popular and iconic brands. Now we've made a dramatic decision. We're building PMI's future on smoke-free products. We have developed a range of completely new, innovative product platforms. Our dream is to convert every adult smoker that would otherwise continue to smoke, to these smoke-free platforms. To help us achieve our dream, we need your help.

Are you a creative thinker with a passion for innovation? Join us and make a difference in the world of smoke-free products!

Job scope:
* Assist with implementation and improvement of programs for consumer acquisition and retention (including loyalty program).
* Support management of consumer journeys and segmentation across channels.
* Contribute to the setup and optimization of "recommended actions" within the consumer journey.
* Collect and process consumer feedback (e.g., from NPS), support CX improvements.
* Cooperate with internal teams and external partners

Requirements:
* University degree in marketing, business, or a related field.
* 2+ years of experience in marketing/sales in FMCG, Telco, Banking or other direct to consumer segment.
* Experience with omnichannel marketing or CX is an advantage.
* Experience with project support or teamwork.
* Analytical thinking, digital skills, willingness to learn A-B testing and CX metrics.
* Fluent English.
* Good communication and teamwork skill

WHAT WE OFFER:

* 13th & 14th salary
* Extra days off
* Flexible working time
* Supplementary pension plan (III. pillar)
* Life & accident insurance
* MultiSport Card
* Employee Assistance Program
* Opportunities for career development & growth
* Work for a multinational company - certified Equal Salary & TopEmployer