Flights Operations Specialist

Description du poste:

Flights Operations Specialist

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Leadership/Team Quote: We began by taking hotel bookings online over 20 years ago, and we've been shaping the travel industry ever since. Today, we're building a platform that connects all parts of the trip - from accommodation to transport, flights, tickets, tours and much more!
Our Trips Business Unit helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the convenience of a flight, the ease of a taxi or the economy of public transport, we make it all possible.
Our team is passionate about helping people travel. They see challenges as opportunities. And they're always ready for change.

Role Description: A trip usually starts with a flight. The Flights team's mission is to offer a wide selection of flights, great value for money and the easiest end-to-end booking experience. We partner with our Strategic partner Etraveli Group to make our mission a reality and have high-reaching goals over the next years.
The Operational Excellence Specialist (Flights) executes day-to-day finance operations across supplier fund flows for Flights, ensuring accurate, timely reconciliation and payment processes while maintaining clean documentation, audit readiness, and scalable BAU routines. They are the first-line point of contact for finance operational requests across Flights, Booking.com Finance and suppliers and drive clean handoffs into month-end close.

Key Job Responsibilities and Duties:
* Experience in finance, payment operations, reconciliations, or payout operations (marketplace, travel, fintech, or similar).
* Data-driven decision maker; proficient with spreadsheets and operational analytics; comfortable navigating large operational datasets to drive decisions.
* Working knowledge of commission invoicing, reconciliations, refunds, and chargeback concepts.
* Proven stakeholder management with Finance, Fintech, Product/Tech, CS, Legal/Compliance, and external suppliers.
* Control mindset and documentation discipline; ability to turn exceptions into durable fixes and BAU.
* Excellent stakeholder management and communication skills with the ability to influence across functions (Product, Tech, Finance, Fintech, Legal/Compliance, and supplier functions).
* Comfortable leading incident/issue management, root cause analyses, and prevention plans.
* Exceptional communication and documentation skills, able to summarize complex information simply.
* Fast learner, self-aware, self-sufficient, and proactive; able to balance multiple initiatives and prioritize based on business needs and impact.
* Able to work independently or as part of a team in a fast-moving entrepreneurial environment, with strong attention to detail.
Qualifications & Skills:
* 1-3 years in finance or payment operations, reconciliations, payout operations, or similar.
* Proficient in Google Sheets/Excel (lookups, pivots, if/then logic, text/date cleaning).
* Working knowledge of revenue recognition, commission invoicing, reconciliations, refunds, and chargeback concepts.
* Data-driven decision maker, proficient with spreadsheets and operational analytics.
* Demonstrated change management and process improvement experience.
* Excellent stakeholder management and communication skills across various functions (Product, Tech, Finance, Legal, etc.).
* Comfortable leading incident/issue management, root cause analyses, and prevention plans.
* Exceptional communication and documentation skills, able to summarize complex information simply.
* Fast learner, able to balance and prioritise multiple initiatives based on business needs and impact.
* Self-aware, proactive, and able to work independently in a fast-moving, entrepreneurial environment.
* The role requires business travel to our Strategic partner (Sweden - Stockholm and Gothenburg or Greece -Athens).

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
* Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
* Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
* Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:
* Let's go places together: How we Hire
* Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position