IT Support Responsible (End User Desktop & Mobile Services)

Description du poste:

Company Description:

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description:

* Manage, analyze, resolve, and close IT tickets related to desktop, mobile devices, and end-user services in accordance with defined SLA targets.
* Perform incident and problem management activities, including root cause analysis, solution implementation, and continuous improvement recommendations.
* Provide IMAC services, including ordering, receiving, installation, delivery, repair, disposal, and inventory management of end-user IT devices.
* Respond promptly to service issues and user requests, ensuring high levels of user satisfaction.
* Install, configure, and support hardware, software, and mobile applications, particularly on iOS devices.
* Maintain accurate hardware and software asset records, including recharging activities, using relevant asset management and ITSM tools.
* Provide consultancy and user support for IT tools and services such as Microsoft 365, MS Teams, and related collaboration platforms.
* Participate in new IT roll-out and end-user technology deployment projects.
* Conduct end-user enablement activities, including training, guidance, and adoption support.
* Support the preparation and broadcasting of live events at company locations.
* Contribute to digitalization initiatives, including Power Platform tools, low-code solutions, and GenAI support activities.
* Deliver high-volume or specialized printing requests and manage print center operations at the IB location.
* Coordinate and communicate with external service providers and vendors when required.

Qualifications:

* University degree in Information Technologies, Computer Science, or a related field (or equivalent technical experience).
* Minimum 2-4 years of experience in end-user IT support, desktop support, or similar roles.
* Strong knowledge of desktop operating systems and mobile platforms, particularly iOS.
* Intermediate knowledge of computer and network security concepts.
* Experience with IMAC services and IT asset lifecycle management.
* Familiarity with Microsoft 365, MS Teams, and enterprise collaboration tools.
* Experience working in SLA-driven support and ITSM environments.
* Basic knowledge or hands-on experience with Power Platform, low-code solutions, or GenAI tools is an advantage.
* Ability to work with external service providers and vendors.
* Strong communication skills and customer-oriented approach.
* Proficiency in Turkish; working knowledge of English is an advantage