Delivery Operations Specialist

Description du poste:

We're (COMPANY NAME), the pioneers of super fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core.
We know that our global ambitions can only be accomplished with exceptional people, and that is where you come in. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.
We aim for operational perfection in every product interaction we provide to our customers. As our Delivery Operations Specialist, if you are,
* Open to new approaches and new ideas
* Eager and have the qualification to overcome complex business problems
* A constant learner who always strives to push new knowledge into the team
* Striving for getting stuff done, taking matters into your own hands (literally) when necessary
* Excellent crisis management and communication skills.
What You'll Be Doing
* Analyze key operational metrics of GetirGetirsin network including optimizing workflows and minimizing costs.
* Understand how our product works and diagnose different business shortcomings derived from any possible reason - product, restaurants, riders or customer.
* Dedicate self to improve relationship of riders with customers, restaurants and (COMPANY NAME)
* Have a data minded approach and constructively criticize the current way of doing things.
* Determine opportunities for improvement and act swiftly partnering with the Product, Data, algorithm teams.
* Follow real time data and dynamically take precautions and actions to solve possible crises.
* Own optimization and execution by running tests and measuring the impact of changes continuously.
* Separate the essential from non-essential and strive for automatization of the process whenever logical.
* Produce regular dynamic reporting on standard operational metrics.
* Protect (COMPANY NAME) brand and ensure all team members meet personal presentation standards.
* Analyze first, action second! Proven track record for analytical skills
* Strive for 100% precision and optimization.
What You'll Bring
* Bachelors and/or Masters degree in Industrial Engineering or related fields.
* 1+ years of experience, in a role where you designed or optimized operational processes and conducted analyses for solving business problems.
* Good knowledge of MS excel and experience in interpreting complex data.
* Amazing observation skills to identify pain points.
* An analytical mindset. Here you analyze first, act second.
* Resilience.
* Strong interpersonal skills for cross-functional management. You'll work together with really cool teams.
* Be a constant learner who learns, unlearns and relearns.
* An appetite for getting stuff done, taking matters into your own hands (literally) when necessary.
* Not a "can do" mindset, but rather a "will do" mindset.
You as a Getirian
You are a good person first, everything else is secondary. You are a champion of growth, and actively strive to be the best version of you, for yourself and your team. You value diversity, and embrace ideas over hierarchy. You aren't afraid to learn and re-learn at (COMPANY NAME) speed. You are an initiator, in charge of your own story and your legacy.
Benefits
* We're becoming the number one global leader in ultrafast grocery delivery - come and make an impact through once-in-a-career roles.
* We really mean it when we say that upward and sideways mobility are some of our favourite terms - take charge of your own career growth through unique professional development opportunities.
* We believe in the power of being shoulder to shoulder and working in the office is our normal - we're the right company for you if you also believe being together in person with each other is more important than ever.
* We are a truly international team with thousands of Getirians across the globe - join us if you want to be part of a diverse and dynamic workplace.

Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We're proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That's why we hire and promote people with equity and equality in mind.
We will process your personal data as part of our recruitment procedures. To find out more, please consult our Candidate Privacy Notices