CIC Intern

Description du poste:

With its brands BMW, MINI and Rolls-Royce the BMW Group is one of the world's most successful premium manufacturers of automobiles and motorcycles as well as a provider of premium services for individual mobility. The engine for the intensity and attraction of our products and services is the passion of our employeesAt BMW Group Financial Services Hellas we complete the BMW Group's range of mobility services in Greece, offering tailored financial solutions like credit financing and leasing.Support the daily handling of customer inquiries (phone, email, and digital channels).

What awaits you?

* Assist in processing and reviewing customer requests (account updates, documentation)

* Ensure data accuracy and completeness in systems before processing or activation

* Monitor and follow up on pending customer cases to ensure timely resolution

* Coordinate with internal stakeholders (e.g., Sales, Aftersales, Operations) to ensure smooth case handling

* Support documentation management, archiving, and digitalization activities

* Contribute to customer journey improvements by identifying inefficiencies and proposing enhancements

* Assist in maintaining internal tracking tools, reports, and service KPIs

* Provide administrative support to the Customer Service team as required

* Support of development and drive execution of local CRM strategies (outbound campaigns)

What should you bring along?

* University degree in Business Administration or Auto Mechanical Engineer, or a related field.

* Effective communication and customer-oriented approach.

* High process orientation and strong networking skills.

* Excellence in Digital Services.

* Good Microsoft Office skills.

* Fluency in Greek and English, both written and verbal.

* Eagerness to learn, take initiative, and develop within a professional environment.

* Ability to work collaboratively in a team and manage multiple tasks.

* A digital mindset, with curiosity to explore innovative tools and AI-driven solutions.

What do we offer you?

In addition to the motivating working environment in our dynamic teams, we offer:

* Continuous Training & Development opportunities.

* A flexible working environment.

* Well-being initiatives with various events.

If the answer is yes, then do not miss the opportunity to apply and #shareyourpassion

After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential