Omnichannel Client Service Internship

Description du poste:

Overview 6 MONTHS | FULL-TIME | FROM JANUARY We are looking for a passionate Client Service Intern to join our Client Service team in our Global HQ in Milan. Your Impact MAIN ACTIVITIES: Control of the operativity of the regional Client Service; Reporting; Creation and maintenance of the bug ticketing; Update of the Client Service procedures following the general guidelines; From an ECommerce wise ordinary maintenance of the: FAQ, templates, procedures, CS contact info on on .com/APP/NL/Delivery Notes/ecc, Ecom & CS tools UAT. Qualifications REQUIREMENTS: Strong passion for fashion and omnichannel solutions; Ability to achieve results through influence and problem solving, handling difficult and high-pressure situations; English fluency in speech and writing. Mastery of another language would be a plus.
MAIN ACTIVITIES: Control of the operativity of the regional Client Service; Reporting; Creation and maintenance of the bug ticketing; Update of the Client Service procedures following the general guidelines; From an ECommerce wise ordinary maintenance of the: FAQ, templates, procedures, CS contact info on on .com/APP/NL/Delivery Notes/ecc, Ecom & CS tools UAT

Profil requis du candidat:

REQUIREMENTS: Strong passion for fashion and omnichannel solutions; Ability to achieve results through influence and problem solving, handling difficult and high-pressure situations; English fluency in speech and writing. Mastery of another language would be a plus