AI-Driven Data & Insights Intern - AI Strategy & Operations (Aug 2026 - Nov/Dec 2026)

Description du poste:

As an AI-Driven Data & Insights intern, you will own data, reporting, and applied-AI initiatives that support leadership decision-making and operational efficiency. Your responsibilities will include:
* Build and automate reporting pipelines and dashboards that support leadership decisions across the AI Office portfolio
* Ensure data accuracy and quality by validating key metrics and proactively identifying issues before they reach stakeholders
* Prepare monthly performance reports and translate data into actionable insights for leadership
* Collaborate with cross-functional teams to improve reporting processes and automate manual workflows
* Build proof-of-concepts (POCs) for LLM-powered tools or agents to support workflow efficiency - report generation, data interpretation, or process automation
* Experiment with prompt design, tool integration, and basic agent workflows to enhance productivity use cases
* Support chatbot and fraud/risk analytics - measure impact and surface insights

Profil requis du candidat:

* Bachelor's degree or higher in Statistics, Computer Science, Information Systems, Engineering, Business Analytics, or a related field
* Proficient in Microsoft Excel, SQL, and Python
* Strong analytical skills with the ability to derive insights that inform business decisions
* Experience with applied AI, LLMs, or automation; comfort with LLM APIs and prompt engineering is a strong plus
* Proven ability to ship - production work, hackathons, or personal builds (please share examples)
* Attention to detail, strong ownership, and the ability to work independently

The AI Strategy & Operations team sits within Shopee Malaysia Operations and drives AI transformation across the business. We build and operate AI agents, tooling, and automations that take on real operational work, from customer service and return/refund chatbots to fraud, reporting, and process-automation workflows. We partner closely with Regional and Local teams to ship scalable impact fast.

Our mandate is operational excellence. We start where volume and customer impact are highest, in Customer Experience (Customer Service and Return/Refund), then extend what works to the wider Operations org and across the broader organization. The team both builds (production agents and automations) and drives (strategy, change management, and adoption)