Residence Advisor (Summer)

Description du poste:

SUMMARY:

* Full-time; temporary role starting in June/July 2024
* 6 days a week contract, weekend availability
* Live-In required with accommodation provided on site
* Residence emergency phone duty
* Reports to Residence Manager
* Residence located in the heart of the City, less than a 15 minute walk from campus and the City Centre
CORE SKILLS:

Reliable, responsible, and able to work independently with common sense
Approachable, confident, and friendly personality
Customer service oriented
Strong communication skills
Flexible approach and comfortable working in a busy environment
Killer instinct, Pro-active and problem-solving mindset
Ability to handle difficult situations with ease & remain calm under pressure
Ability to make independent decisions but consult when appropriate
Sensitive approach to welfare issues
OBJECTIVES:
* To support the Residence Manager in running an efficient department
* To ensure the highest level of customer service and satisfaction is delivered to students
* To ensure Weekends are run smoothly and residence assistants are supported
* To support students in their daily life and enable them to achieve the best experience and highest learning possible
* To promote the best image of the school in the local community through contact with local suppliers, contractors, and others
* To ensure all health and safety requirements are adhered to
* To ensure effective and efficient teamwork
* To maintain EF policies, regulations, and criteria of accrediting bodies
RESPONSIBILITIES:
* Live in EF residential accommodation and oversee comfort, safety, and conduct of students
* To assist the Residence Manager ensuring Weekends are well planned and run smoothly with lots of energy and welcoming
* To organize the work process / delegate duties between residential
* To assist with Weekend reception duties overseeing arrivals and departures from residence accommodation
* To prepare arrival & departure documents for residential assistants on duty at weekend
* To ensure standards of rooms and quality of services are maintained by conducting weekly building checks, checking, and updating posters and signs when appropriate
* To assist with curfew and ensuring under 18 students are in their rooms by assigned time
* To assist students with general enquiries and take appropriate action in the event of student misconduct, addressing concerns with relevant school staff
* To ensure student welcome packs are ready for each weekend's new arrivals
* To ensure Safeguarding procedures are in place and concerns are shared with relevant school staff
* To follow EF procedures and take responsibility for fire safety in the event of alarms by receiving training in operating fire alarm system, familiarising self with evacuation procedures, and always acting appropriately in the event of a fire or alarm
* To ensure communication between day and night staff during the Weekend is effective and followed up
* To support security team when required
* To assist with emergency phones when required ensuring teamwork
* To attend regular staff meetings and adhere to the Residence Assistant Code of Conduct
* Report issues or concerns promptly to the Residence Manage
EF is committed to safeguarding and promoting the welfare of children and young people.
All posts are subject to an enhanced DBS check and character referencing.

About (COMPANY NAME)
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com