Summer Internship 2026 - Customer Experience

Description du poste:

Key Responsibilities:
* Assist in the day-to-day management of the loyalty program, including tracking performance, analyzing customer engagement, and supporting campaign execution.
* Conduct research and provide insights on customer behavior and pain points across payment, policy servicing, and claims journeys.
* Collaborate with cross-functional teams (Marketing, Operations, Digital) to design and implement improvements in customer experience.
* Support the development of customer communication strategies for loyalty and retention initiatives.
* Prepare reports and presentations summarizing findings, recommendations, and project progress.
* Participate in brainstorming sessions and contribute fresh ideas to enhance customer satisfaction and loyalty.

Qualifications & Skills:

* Currently pursuing a Bachelor's degree in Business, Marketing, Analytics, or related field.
* Strong analytical and problem-solving skills with attention to detail.
* Excellent communication and interpersonal skills.
* Proficiency in MS Office (Excel, PowerPoint); familiarity with data visualization tools is a plus.
* Passion for customer experience and interest in the insurance or financial services industry.

What You'll Gain
* Hands-on experience in customer experience strategy and execution.
* Exposure to loyalty program management and customer journey mapping.
* Opportunity to work on real-world projects that impact customer satisfaction and retention.
* Mentorship from experienced professionals in the insurance industry