Apprentice Global Customer Experience

Descrizione del lavoro:

Communications and change management
* Support the creation of engaging internal communications, including articles, presentations, newsletters, campaigns, and leadership messages.
* Help translate complex information into clear, attractive, and audience-friendly content.
* Support communication and change management plans for global Customer Experience and Supply Chain initiatives.
* Contribute to global engagement campaigns, events, and community activities.
* Maintain and update internal communication channels, including SharePoint and other digital platforms.
* Help monitor communication performance and gather feedback to continuously improve our content and channels.
Learning and capability development
* Collaborate with the Global Learning team to support the implementation of learning content, programs, and capability-building initiatives.
* Help coordinate training sessions, learning campaigns, invitations, materials, participation, and follow-up activities.
* Support the digitalization and automation of global learning programs and processes.
* Maintain learning content, resources, and participant information across internal platforms.
* Gather feedback and analyze participation data to identify opportunities to improve the learning experience.
Project and stakeholder support
* Support the planning, coordination, and follow-up of global, cross-functional projects.
* Connect with regional and functional stakeholders to gather insights, content, and feedback.
* Prepare presentations, meeting materials, project updates, and progress reports.
* Help track timelines, actions, deliverables, and key project indicators.
* Bring fresh ideas and identify opportunities to improve how we communicate, collaborate, and learn