Restaurant Supervisor

Descrizione del lavoro:

The Restaurant Supervisor supports the daily operations of the all-day dining restaurant, ensuring exceptional service, smooth team coordination, and a refined guest experience that reflects the standards of a luxury hotel. This role involves leading the service team, maintaining high levels of guest satisfaction, and assisting with administrative and operational responsibilities.

Key Responsibilities:

* Supervise the day-to-day operations of the all-day dining restaurant, ensuring a seamless guest experience from breakfast to dinner service.
* Lead and motivate service staff to uphold luxury service standards and ensure consistent quality.
* Oversee table setups, cleanliness, mise en place, and compliance with brand standards.
* Ensure all guest interactions are handled professionally, courteously, and promptly.
* Monitor service quality and guest feedback; proactively resolve complaints or issues.
* Support the Restaurant Manager with scheduling, shift planning, and team briefings.
* Train, mentor, and onboard new team members to maintain high performance and brand standards.
* Collaborate with culinary and bar teams to ensure smooth food and beverage service.
* Monitor inventory levels, assist with ordering, and reduce waste or breakage.
* Enforce compliance with hygiene, health, and safety regulations.
* Assist in maintaining accurate records of revenue, tips, incidents, and service performance

Requisiti del candidato:

Requirements:

* Minimum 2-3 years of experience in a similar supervisory role within a luxury hotel or fine dining environment.
* Strong knowledge of food and beverage service, menu knowledge, and service sequences.
* Exceptional interpersonal and leadership skills.
* Ability to manage a multicultural team and work under pressure.
* High attention to detail and guest-centric mindset.
* Excellent communication skills in English (additional languages a plus).
* Proficient in POS systems and restaurant operations software