Order Management Coordinator - 60

Descrizione del lavoro:

Company Description:

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.

Job Description:

As an Administration & Order Management Officer, you will play a key role in supporting our operational teams and ensuring the smooth administration of customer orders, invoicing processes, and logistics coordination.
Your main responsibilities will include:
* Managing and coordinating customer orders from receipt through to invoicing
* Registering customer orders in the ERP system and maintaining related planning files
* Preparing customer invoices, including down payment invoices and subsequent settlements
* Ensuring accurate billing in close collaboration with operational teams
* Monitoring customer order backlogs and ensuring alignment between invoices and customer purchase orders
* Maintaining data quality and supporting master data management processes
* Reconciling Order Management reports with financial and General Ledger reports
* Preparing sales and operational statistics
* Supporting accounts receivable activities and collaborating with the Shared Service Center on collections
* Creating and managing master data requests
* Supporting procurement and material ordering activities
* Coordinating with internal logistics teams to ensure efficient service delivery
* Providing administrative support, including reception duties where required
* Participating in internal training activities and supporting knowledge sharing within the team
* Ensuring compliance with SGS quality, health, safety, environmental and integrity standards

Qualifications:

You are an organized and proactive administrative professional who enjoys working in a dynamic environment and collaborating with multiple stakeholders.
You bring:
* Commercial or business administration education, ideally with a focus on finance, accounting, or order management
* Several years of experience in an administrative, customer service, order management, or commercial support role
* Experience working with ERP systems (knowledge of Oracle/BOSS Order Management is an advantage)
* Strong MS Office skills, particularly Excel, Word, and Outlook
* Excellent organizational and prioritization skills
* Strong attention to detail and accuracy
* Good communication and interpersonal skills
* A proactive, solution-oriented mindset
* The ability to work effectively under pressure and manage competing priorities
* Fluency in German & English

Additional Information:

If you are a motivated administrative professional who enjoys working at the interface of customers, operations, and finance, we look forward to receiving your application