F&B Service Internship - Tivoli Marina Vilamoura Algarve Resort

Descrizione del lavoro:

What will be your mission?

Join the F&B Team at Tivoli Marina Vilamoura Algarve Resort in Portugal as an Intern

As a F&B Service Intern , you will be responsible for trainig and collaborating with the hotel team in the F&B service, from preparation to serving and coordinating the service with the kitchen team, complying with internal standards and procedures in order to guarantee a quality and excellent service, exceeding customer expectations.

What will you do?

* Provide excellent customer service that promote satisfaction.
* Welcome and acknowledge all guests according to company standards.
* Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
* Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
* Be aware and offer the different products and services available at the hotel's restaurant.
* Review daily specials and changes on the menu with the correspondent F&B team.
* Handle restaurant reservations.
* Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
* Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
* Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
* Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
* Identify opportunities to increase the F&B Department income by Upselling.
* Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
* Follow all relevant health department rules/regulations and all customer service guidelines.

What are we looking for?

* We are looking for F&B Service Interns
* Vocational training on hospitality/F&B/kitchen .
* Fluency in local language and knowledge of English is highly valuable.
* Ability to work on his/her own and as part of a team.
* Organizational skills.
* Ability to work under pressure.
* Customer service oriented.
* Focus on detail.

Internship Benefits

* International experience in a diverse environment with over 150 different nationalities.
* Meals provided in the staff cafeteria.
* Shared accommodation in a staff apartment, with shared rooms.
* Uniforms provided, including laundry service.
* Internship certificate upon completion.
* Career development opportunities with both national and international challenges.
* A wide range of training programs designed to develop professional skills.
* Well-being initiatives and other benefits applicable for Tivoli Marina Vilamoura employees