Intern People Operations

Descrizione del lavoro:

Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Ref ID: JR0089036

About the role: We are looking for a proactive and eager-to-learn People Care / People Operations Intern to join our People Operations team. In this role, you will be a key player in ensuring the best experience and support for our riders. You will provide essential assistance in the daily operations of the department, making sure our internal processes run smoothly.
Your main responsibilities will be:
* Rider Support: Manage, analyze, and efficiently resolve tickets and inquiries from our riders regarding payroll, contracts, or any other doubts, providing clear answers and quick solutions.
* Payroll & HR Operations: Collaborate closely with our payroll provider and other People Operations team members to ensure smooth processes and help resolve any HR-related issues.
* Legal & Administrative Support: Assist in the preparation of documentation for labor inspections and legal proceedings by searching, downloading, classifying, and meticulously organizing files.
* Daily Operations: Provide general support with administrative tasks and the basic day-to-day operational needs of the People Operations team

Requisiti del candidato:

What we are looking for (Requirements):
* Languages: Proficiency in both Spanish and English is mandatory (written and spoken).
* Technical Skills: Basic knowledge of Microsoft Excel (or Google Sheets) for data management and organization.
* Communication Skills: Excellent communication skills, empathy, and a detail-oriented mindset to effectively interact with riders and different internal teams.
* Mindset: A proactive, problem-solving attitude. We are looking for someone who loves challenges, thrives in dynamic environments, and has a strong drive for continuous learning