Complaint Investigation Engineer

Job Description:

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee, Complaint Investigation Engineer!
In this role, you will be responsible for investigating and resolving complaints related to our medical devices. You will conduct thorough analyses, identify root causes, and implement corrective actions to ensure customer satisfaction and regulatory compliance. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a deep understanding of medical devices regulations and quality standards.

Responsibilities
* Investigates the complaints in a timely manner for all products manufactured by the client.
* Analyze the information related to the complaint, including any report related to the device inspection.
* Completes requirements of the investigation: DHR Review, Labelling Review, Risk Review.
* Associates existing CAPAs, NCRs, SCARs, as appropriate by completing the Complaint / CAPA History Review.
* Identifies necessary escalations for individual Complaint Investigations.
* Coordinates with other departments to manage escalations per the Complaint Investigation procedure.
* Assigns the Investigation Codes.
* Assists the Complaint Owner with investigation details for Customer Response or Regulatory Reports as requested.
* Interacts with cross-functional teams to ensure complaint investigation is completed in a timely manner.
* Review and approve complaint investigation records in a timely manner.

Qualifications we seek in you!
Minimum Qualifications

* Bachelor's degree in engineering or a related technical field or similar (e.g., biomedical engineering, mechanical engineering, industrial engineering, manufacturing engineering, quality engineering, process engineering) is required.
* Experience in complaint investigation, quality, regulatory compliance or a related role within the medical devices industry.
* Advanced English level B2/C1

Preferred Qualifications/ Skills

* Familiarity with medical devices regulations (FDA) and risk management principles (ISO) and their application in the medical devices industry.
* Previous experience in investigation handling such as NCRs, CAPAS, etc.
* Excellent analytical and problem-solving skills, with the ability to interpret complex technical data and identify root causes of issues.
* Strong communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders.
* Proficient in using engineering software and tools for analysis, testing, and documentation.
* Ability to work collaboratively in cross-functional teams and manage multiple priorities in a fast-paced environment.
* Detail-oriented mindset with the ability to maintain accurate and organized documentation.
* Strong commitment to delivering high-quality products and ensuring customer satisfaction.
* Familiarity with complaint management systems and electronic quality management systems (eQMS) is a plus.

Why join Genpact?
* Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
* Make an impact - Drive change for global enterprises and solve business challenges that matter
* Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
* Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
* Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training