Cashback Operations Graduate Trainee

Job Description:

Position Summary
Who are we?

Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support (COMPANY NAME) subsidiaries across Europe with Financial, Customer Service and HR processes.

Role and Responsibilities

What is the role about?

Help us create what can't be done!

You will be part of a new team that will manage Cashback related processes for (COMPANY NAME) customers, across Europe. This position is ideal for fresh graduates and those looking to start their career in a fast pacing environment! In (COMPANY NAME), we promote learning and growth and this would be a great first step in your professional development.

You will benefit from an onboarding training that is tailored to empower you with crucial skills related to our processes. Beyond skill development, this training period offers hands on experience, providing a solid foundation for your career growth. You'll have the opportunity to connect with our valuable team of specialists that will be delivering you training sessions face to face.

Come and join us as we take on the next big challenges of the future.

Within this position, you will have primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.
In this role, you will mainly be responsible for the following activities:

· Learn how to develop or update standard operating procedures
· Collaborate with different stakeholders to ensure timely completion of project deliverables
· Perform a series of pre-defined checks over the documents submitted by (COMPANY NAME) customers
· Document and evaluate customer submissions for cashback requests
· Create claims and process payments
· Act as escalation point for complex issues
· Take ownership of customers issues and follow problems through to resolution
· Create and deliver various types of reports

Skills and Qualifications

Your profile:

* Fluent in English (German, French or Italian would be considered a plus)
* A Bachelor's or Master's degree is required
* No prior work experience is needed, but having previous knowledge in the following areas would be a plus:
· SAP and CRM systems
· writing and documenting processes as well as work procedures
· Client Support / back-office operations
* Excellent eye for details and curiosity to investigate
* Flexibility / adaptability to cope with a dynamic working environment and a new project setup
* Customer orientation and great communication skills
* Good Excel skills

Why is (COMPANY NAME) SSC Europe the place to be?

(COMPANY NAME) is a global leader in technology, opening new possibilities for people everywhere. In our center, you will be part of a dynamic team, in an international work environment.
Being one of the best in the industry comes with hard work, but we also make it rewarding through:

Compensation & Benefits
· Attractive salary & annual performance bonuses (on average 2 additional salaries);
· Meal tickets (40 Ron/ ticket), plus Easter & Christmas vouchers (300 Ron each);
· Recognition awards for outstanding results and/or long-term employment;
· Employee discount to (COMPANY NAME) products;

Health & Wellbeing
· Gym subscription, private medical care, daily fresh fruits and snacks in the office;
· Cultural card on your birthday for books, theatre, cinema, opera and similar;
· Quarterly team activities (e.g.: team dinners, team buildings, office events such as Halloween celebration, Christmas party etc.);

Learning & Development
· Unlimited access to (COMPANY NAME)'s learning platform
· Access to in-class trainings and various events/ conferences;
· Subscription to Bookster library;

Family & Living
· 25 days of vacation per year;
· Referral bonuses for new hires recommended by you.
· Hybrid work (2 days/ week working from home);

Please be informed that this position is on an outsourced contract basis, with an initial contract duration of three months. This period presents a fantastic opportunity for you to acquire meaningful experience in cashback analysis. Depending on your performance, there is potential for contract renewal.

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