Mandatory Internship Bosch eBike - Service Design

Job Description:

Job Description

* During your internship, you will assist our Service Designers with various activities. You will support the design and development of user-centered services by conducting user research, analyzing insights and helping to create service blueprints and customer journey maps.
* You will work closely with cross-functional teams on a variety of projects, contributing your passion for service design by applying service design methodologies to enhance user experiences.
* In addition, you will have the opportunity to design and facilitate workshops and co-creation sessions, gathering valuable feedback from users and stakeholders to inform the design process.
* Furthermore, you will engage in experimentation and prototyping to iterate on service concepts.
* Last but not least, you will thrive as part of an open-minded, interdisciplinary team of designers, researchers and business professionals

Candidate Requirements:

Qualifications

* Education: studies in the field of Service Design, Strategic Design, Psychology or comparable
* Experience and Knowledge: familiarity with service design principles, customer journeys and related service design methods and tools; experience with user research methods, in workshop design and facilitation are advantages
* Personality and Working Practice: you are a creative, structured and reliable individual with strong communication skills; you are motivated, team-oriented and able to work in cross-functional teams, approaching problems proactively and with a focus on user needs
* Work Routine: Using a modern toolchain, partially mobile working is possible.
* Languages: very good in English; German is an advantage