Internship in After Sales Technology from June 2024

Job Description:

At Global Customer Service and Parts, we accompany the entire life cycle of Mercedes-Benz and smart vehicles, from the service-oriented design of our products, through market launch, to product support and maintenance. We support the service organizations worldwide. In doing so, we essentially work together with our partners from development, production, purchasing, sales, legal and quality.
With the team "Technical Liaison Office (TLO) incl. cross-functional topics for VAN" consisting of 5 highly motivated and friendly colleagues, we represent the following main areas of responsibility:
* Technical key account support for Vans in the field
* Cross-functional topics for VAN
* Product support/proving for the Marco Polo
We support each other as a team and communicate clearly and directly. If you would like to be part of our motivated team, we look forward to getting to know you.
These are some of the challenges you will face
* Creating and programming reports from various IT systems
* Simplification of data analyses
* Generating automatic status and data evaluations for specific customer topics
* Researching customer complaints
* Assisting with project tracking and coordinating deadlines where necessary
* Creation of presentation and decision templates

Qualifikationen

Ideally you qualify for this job with:
* Degree in computer science, business informatics, industrial engineering, automotive engineering, project process management or a comparable course of study
* Confident written and spoken German and English skills
* Confident handling of MS Office
* Knowledge of Power BI advantageous
* Experience in Python desirable
* Social competence
* Communication skills
* Ability to work in a team
* Analytical mindset and strategic way of working
* Basic technical understanding
* An interest in automotive technology and after-sales service processes is desirable
Delighting our customers is a comprehensive, lifelong task to deliver the best or nothing. If you are motivated to work on these exciting and diverse topics, if you value a collegial environment characterized by teamwork and if you enjoy actively shaping challenges - then we look forward to receiving your application!
we look forward to receiving your application!

Additional information:
Of course, we don't do it without any formalities. Please apply online only and attach a CV, current certificate of enrollment stating the semester of study, current transcript of records, relevant certificates, proof of mandatory internship if applicable and proof of the standard period of study (max. total size of attachments 5 MB) to your application and mark your application documents as "relevant for this application" in the online form.
Further information on the recruitment criteria can be found"here".
If you are a national of a country outside the European Economic Area, please send us your residence/work permit.
We particularly welcome online applications from severely disabled people and people with equivalent disabilities. If you have any questions, you can contact us at
SBV-Sindelfingen@mercedes-benz.com
who will be happy to support you in the further application process after your application.
Please understand that we no longer accept paper applications and that there is no entitlement to return postage.
If you have any questions about the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. - 12 p.m. and 1 p.m. - 3 p.m.)