GRIT Trainee, Merchant Success Specialist (MexOps)

Job Description:

Job Description

Get to Know the Team
The Singapore Operations team drives business growth for Grab Singapore, aligning with Grab's vision through strategic programmes. Within this, the Merchant Operations team advocates for merchant-partners, advocating for enhanced experiences and success. Collaborating across business products and departments, we integrate hyperlocal nuances, improve journeys, and support growth while ensuring cost efficiency.
Get to Know the Role
This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme.
You will support the Merchant Operations team. You will gain hands-on experience in onboarding restaurants, delivering impactful training, and providing critical operational support to ensure seamless restaurant operations.
You will experience end-to-end restaurant enablement, providing you with strategic operational skills to contribute to restaurant success
The Critical Tasks You Will Perform
* You will partner with restaurants to understand their operations, tailoring system configurations to maximise efficiency and revenue
* You will develop a sustainable training framework and content library, enhance scalable, easy-to-use materials
* You will design and deliver training programmes that equip restaurant managers and staff to use platform features and run efficient operations
* You will provide occasional on-ground support during critical service periods for key restaurant partners as part of onboarding & training, ensuring smooth adoption
* You will serve as the contact for urgent operational issues, quickly resolving or escalating critical errors and configuration blockers to minimise downtime or disruption
* You will gather and analyse partner feedback and operational data to identify gaps and opportunities, translating them into actionable insights that guide process improvements or shape platform features
* You will collaborate cross-functionally with Product, Operations, and Commercial teams to operationalize strategic ideas that improves partner experience and drive business outcomes

Candidate Requirements:

Qualifications

What Essential Skills You Will Need
* You are a fresh graduate in Business, Hospitality, Operations, Communications, or a related field
* You have strong communication and problem-solving skills, and enjoy working with people
* You are organized, adaptable, and collaborative, with a passion for improving processes
* You have a learning mindset and are eager to build your expertise in F&B operations, digital platforms, and customer success