Customer Loyalty Team Member - Public Authorities Inquiries Seizure Expert

Job Description:

Customer Loyalty Team Member - Public Authorities Inquiries - Seizure Expert

Work location : Marnix
Home work : 80% - 100%
Function class : [13]
Work hours : 37h fixe (08.00-18.00)
PCP function : No
Sensitive function : No
Manager: Sevgi Kocak
Certificate of absence of professional prohibition issued by the FSMA? No

A Day in the Life of a Seizure Expert
* You will be responsible for the full processing of asset seizures and judicial investigations:
* Receiving and sorting requests from Authorities (Ministry of Finance, Public Prosecutor's Office, Bailiffs)
* Creating daily case files and blocking clients' assets
* Proactively contacting clients to encourage voluntary payment to settle the debt (when possible)
* Collecting the necessary information and documents to build the files
* Reporting information to the Authorities
* Executing payments of the amounts due to the Authorities
* Following up on ongoing cases

How to Succeed

We hire smart people like you for your potential. Our biggest expectation is that you stay curious. Keep learning. Take ownership. In return, we'll support you in becoming an even more remarkable version of yourself.
As a member of the Customer Loyalty team, you should also bring the following skills:
* Excellent level of Dutch, with a very good level of French. Knowledge of English is a plus.
* Flexibility - Able to adapt your schedule (working hours, breaks, tasks) based on team needs and shifting priorities.
* Client Obsessed - Puts the customer at the center of every action and constantly strives to deliver high-quality service.
* Strong prioritization skills - Can identify urgent tasks, rank requests, and adjust work accordingly.
* High risk awareness - Detects risky situations, assesses potential impacts, and acts responsibly to mitigate them.
* Proactive mindset - Anticipates needs, proposes solutions before issues arise, and takes initiative.
* Team spirit - Collaborates effectively, supports colleagues, and contributes to a positive work environment.
* High level of ownership - Takes full responsibility for assigned tasks, follows cases through to completion, and acts as a true point of reference.

The Team

You'll be joining a small team of around ten people, where collaboration, proactivity, and ownership are key. Cases are handled collectively, sometimes by several colleagues at different stages, which requires smooth communication, aligned workflows, and a strong spirit of mutual support. Everyone is encouraged to anticipate needs, take responsibility, and act swiftly to meet legal deadlines, prevent any risk of incident, and always keep the customer at the heart of our concerns.

A clear purpose, a unique offering, and a flexible compensation package with additional benefits:
* Personal growth and a stimulating job with endless opportunities to fulfill your ambitions
* An informal and dynamic environment with innovative colleagues who support your initiatives
* A progressive and flexible way of working that values fresh ideas over conventional ones

In addition, within the Public Authorities Inquiries department, you'll benefit from many opportunities to invest in your professional and personal development, with the possibility to take part in:
* Courses and training programs for intensive learning
* Exciting and challenging projects