C&B Sales Manager

Job Description:

A little taste of your day-to-day
Every day is different at IHG, but you'll mostly be:
* Liaising with clients to build accurate events bookings
* Delivering exceptional service standards in-person, on email or over the phone
* Establishing client requirements to effectively facilitate their needs
* Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue
* Prospecting to find new prospects (cold calls)
* Accurately logging all enquiries in the sales and catering system - compiling accurate function sheets and regular reports for the Operations Team

What we need from you
* Previous groups, meeting and events experience in a hotel or sales role
* Passion for providing excellent client experiences and client engagement
* Confidence in proactively preventing problems and ability to handle service recovery following any complaints
* Love of working in a fast-paced and motivated team with a desire to take the next step in your career
* Excellent attention to detail
* Exceptional administrative and time-management skills
* Willingness to work as part of a team and learn new things

What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family

Candidate Requirements:

A little taste of your day-to-day
Every day is different at IHG, but you'll mostly be:
* Liaising with clients to build accurate events bookings
* Delivering exceptional service standards in-person, on email or over the phone
* Establishing client requirements to effectively facilitate their needs
* Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue
* Prospecting to find new prospects (cold calls)
* Accurately logging all enquiries in the sales and catering system - compiling accurate function sheets and regular reports for the Operations Team

What we need from you
* Previous groups, meeting and events experience in a hotel or sales role
* Passion for providing excellent client experiences and client engagement
* Confidence in proactively preventing problems and ability to handle service recovery following any complaints
* Love of working in a fast-paced and motivated team with a desire to take the next step in your career
* Excellent attention to detail
* Exceptional administrative and time-management skills
* Willingness to work as part of a team and learn new things

What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family