人力资源主任-成都世纪城天堂洲际大饭店

Job Description:

* Coaches and counsels staff, providing constructive feedback to enhance performance * 向员工提供工作指导、咨询，并提供建设性反馈意见以提高工作绩效 * Assist managers in developing work practices that are in line with OH &S policies. Ensures Hotel's Fire, Health and Safety Procedures are implemented * 协助经理制定符合职业健康与安全条例要求的工作程序。确保酒店消防、健康与安全的程序得以执行 * Assists the Director of Training & Talent Development and Training Manager in the implementation of all training programs * 协助培训与人才发展总监及培训经理完成酒店培训课程的实施 * Tabulate the data showing departmental training needs for the Training Manager * 将部门培训需求以列表及数据的形式呈现给培训经理 * Analyse guest questionnaires, feedback to identify and determine training needs for Hotels & Departments * 分析宾客问卷、回馈以确定相关培训需求(酒店/部门) * Set objectives and the evaluation system for department training program * 为部门培训项目设定目标和培训评估体系 * Monitor the progress of the Training Plan for each department to ensure that the training objectives are being achieved * 监督部门培训的进度以确保相关目标都已达成 * Attend departmental training session and critique performance * 参加部门培训并评估表现 * Performs teaching duties in a professional manner, according to instructions issued by Director of Training & Talent Development and Training Manager * 在培训与人才发展总监及培训经理的指导下，以专业的态度进行培训授课 * Conducts new hire Orientation Training including grooming and hygiene, telephone manners and etc as required * 按照要求实施入职培训，其中包括：仪容仪表标准、电话接听礼仪等 * Conducts Service Training Program as required * 按要求实施服务培训 * Communicates and coordinates with other Departments for name lists of participants who will be attending training * 沟通协调培训提名的收集与准备。 * Assists in coordinating and liaising with Departments or sister hotels concerned on sending staff out for cross-training and exposure * 协助部门或姊妹酒店安排员工的交叉培训。 * Prepares monthly training schedules and monthly training report（Internal/External Training Programs conducted） * 准备月度培训计划与报告（内部/外部培训项目） * Checks that all lessons are conducted in a professional manner * 检查并确保所有课程以专业态度授课 * Supervises and evaluates local teachers' performance together with related feedback from staff & plan future sessions accordingly * 根据课程安排及员工反馈监督并评估本地讲师的授课表现 * Assists Director of Training & Talent Development and Training Manager in sourcing for training materials appropriate to the Hotel staff and responsible for purchasing or having materials printed * 协助培训与人才发展总监及培训经理准备相应的培训资料并负责资料的采购或印刷 * Manage and maintain all updated records of all training programs conducted * 管理和维护所有的培训记录 * Responsible for managing and caring for the Training Room, Training Library, training equipment and materials * 负责培训教室、培训图书馆、培训设备及资料的管理与维护 * Maintains and updates inventories of all training materials * 维护与更新培训资料的库存 * Monitor training programs for：为以下人员监督培训项目的实施 * Management Trainees 管理培训生 * Hotel School Trainees, etc 学校实习生

* Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. * 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 * Proficient in the use of Microsoft Office * 精通微软办公软件 * Good writing skills * 良好的写作技能 * Keep confidential to all HR work related matters and transactions. 需对所有人力资源事务进行保密。
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand

Candidate Requirements:

* Coaches and counsels staff, providing constructive feedback to enhance performance * 向员工提供工作指导、咨询，并提供建设性反馈意见以提高工作绩效 * Assist managers in developing work practices that are in line with OH &S policies. Ensures Hotel's Fire, Health and Safety Procedures are implemented * 协助经理制定符合职业健康与安全条例要求的工作程序。确保酒店消防、健康与安全的程序得以执行 * Assists the Director of Training & Talent Development and Training Manager in the implementation of all training programs * 协助培训与人才发展总监及培训经理完成酒店培训课程的实施 * Tabulate the data showing departmental training needs for the Training Manager * 将部门培训需求以列表及数据的形式呈现给培训经理 * Analyse guest questionnaires, feedback to identify and determine training needs for Hotels & Departments * 分析宾客问卷、回馈以确定相关培训需求(酒店/部门) * Set objectives and the evaluation system for department training program * 为部门培训项目设定目标和培训评估体系 * Monitor the progress of the Training Plan for each department to ensure that the training objectives are being achieved * 监督部门培训的进度以确保相关目标都已达成 * Attend departmental training session and critique performance * 参加部门培训并评估表现 * Performs teaching duties in a professional manner, according to instructions issued by Director of Training & Talent Development and Training Manager * 在培训与人才发展总监及培训经理的指导下，以专业的态度进行培训授课 * Conducts new hire Orientation Training including grooming and hygiene, telephone manners and etc as required * 按照要求实施入职培训，其中包括：仪容仪表标准、电话接听礼仪等 * Conducts Service Training Program as required * 按要求实施服务培训 * Communicates and coordinates with other Departments for name lists of participants who will be attending training * 沟通协调培训提名的收集与准备。 * Assists in coordinating and liaising with Departments or sister hotels concerned on sending staff out for cross-training and exposure * 协助部门或姊妹酒店安排员工的交叉培训。 * Prepares monthly training schedules and monthly training report（Internal/External Training Programs conducted） * 准备月度培训计划与报告（内部/外部培训项目） * Checks that all lessons are conducted in a professional manner * 检查并确保所有课程以专业态度授课 * Supervises and evaluates local teachers' performance together with related feedback from staff & plan future sessions accordingly * 根据课程安排及员工反馈监督并评估本地讲师的授课表现 * Assists Director of Training & Talent Development and Training Manager in sourcing for training materials appropriate to the Hotel staff and responsible for purchasing or having materials printed * 协助培训与人才发展总监及培训经理准备相应的培训资料并负责资料的采购或印刷 * Manage and maintain all updated records of all training programs conducted * 管理和维护所有的培训记录 * Responsible for managing and caring for the Training Room, Training Library, training equipment and materials * 负责培训教室、培训图书馆、培训设备及资料的管理与维护 * Maintains and updates inventories of all training materials * 维护与更新培训资料的库存 * Monitor training programs for：为以下人员监督培训项目的实施 * Management Trainees 管理培训生 * Hotel School Trainees, etc 学校实习生

* Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. * 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 * Proficient in the use of Microsoft Office * 精通微软办公软件 * Good writing skills * 良好的写作技能 * Keep confidential to all HR work related matters and transactions. 需对所有人力资源事务进行保密。
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand