MPL Operation Agent

Job Description:

The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Key Responsibilities
* Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
* Understanding of external factors impacting Customer's supply Chain &understand their sense of urgency, service needs, drivers and desires.
* Ability to align with customer expectations upfront & to be able to respond with suggested solutions
* Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
* Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
* Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.
* Liaising and preparing transport plan with suppliers

Requirements
* 2+ years of experience in related roles such as Customer Service for Logistics companies.
* Excellent stakeholder management and communication skills
* Very organized, proactive and dynamic
* Prioritization capabilities
* Understanding of the local regulations
* Strong execution mindset
* Solution oriented
* Analytical
* Team player
* Customer oriented
* Cost conscious and optimization
* Continuous improvement