Document Control Specialist

Job Description:

Job Title
Document Control Specialist

Job Description

The Document Control Specialist is responsible for developing and maintaining comprehensive documentation/user guides for quality document control processes and provides comprehensive support to users, resolving complex queries and troubleshooting system issues.

Your role:
* Collaborate with document authors and process owners to create, refine, and review Quality systems' documents and records, ensuring high-quality content and adherence to lean principles and best practices.
* Provides comprehensive support to users, addressing and resolving complex queries related to document control processes and tools, ensuring effective system utilization and user satisfaction. Performs troubleshooting activities and resolves technical issues related to the document management system, ensuring uninterrupted access and functionality for all users.
* Contribute to initiatives to standardize document formats and templates, promoting consistency and ease of use across the organization, and supporting efficient document creation and review processes. Works under established processes, ensuring adherence to operational policies to maintain consistency and high standards of work output.
* Engages in ongoing training and development programs to expand knowledge and skills related to document control and quality management systems, staying abreast of industry standards and regulatory compliance.
* Provide on time collaboration and required support for all recurring NPIs and other sustaining changes.
* Approve Change Tasks in PLM system in a timely manner.
* Coordinate implementation dates with assignees.
* Provide guidance to Change Management users for change's submission.

You're the right fit if:
* You have a minimum of 1+ years' experience in Electronic Document Control and Management within FDA regulated, ISO 13485 Medical Device Quality Management System (QMS) product environments.
* You are detail-oriented, organized, and skilled in problem-solving/troubleshooting and providing support in resolving technical issues for Document Management Systems and addressing/resolving questions related to document control processes and tools.
* You're an effective communicator in professional level English (speaking and writing), with the proven ability to support users, collaborate with document authors/process owners, colleagues, immediate supervisors, project leaders, and other professionals within the team or group.
* Experience using PLM systems is preferred.
* Knowledge of computer applications (i.e.: Microsoft Word, Adobe, Excel, PowerPoint, Windows, etc.)
* You have a minimum of a Bachelor's Degree (Required) in Business Administration, a Quality-related field, English Language Teaching or similar disciplines.
* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together:

We believe that we are better together than a part. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an Office-Based Role/SHIFT B: Monday to Friday 3:36 pm to 10:00 pm and Saturday from 7:00 am to 3:00 pm

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.

Additional Information:
* Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Alajuela, Costa Rica