IT Application Support Specialist with Czech language

Job Description:

Sika je vedoucí světovou silou ve vývoji a výrobě produktů pro těsnění, lepení, izolace, zesilování a ochranu nosných konstrukcí ve stavbách a v průmyslu. Základem úspěchu je dlouholetý vývoj výrobků a systémových řešení v reálných podmínkách staveb i průmyslu.

* We are looking for an independent IT Application Support Specialist to provide support for server applications and users in a Microsoft Windows Server and Microsoft Azure environment.
* The role includes managing user accounts and permissions (Active Directory) and supporting ERP systems K2 and SAP by collecting requirements and communicating with external vendors.
* In addition to technical support, he/she will act as an IT Booster - helping employees make the most of IT tools by.
* He/she will also participate in IT projects, including the implementation of new systems.
Responsibilities:
* Provide hands-on end-user support for hardware, software, and digital workplace tools.
* Drive adoption of Microsoft 365 and Teams as core collaboration platforms.
* Monitor and analyze service desk metrics to identify areas for improvement.
* Support digital transformation initiatives and promote best practices.
* Occasional travel within Czechia to company sites.
* Install and configure software on servers and in Microsoft Azure
* Collect requirements and coordinate with internal and external ERP support (K2, SAP)
* Create training materials, video tutorials, and articles for users
* Conduct user trainings and communicate IT updates
* Take part in local and Area Business IT projects and implementations
* Collaborate with the Area business IT and EMEA infrastructure Teams to roll out updates, migrations, and technical projects
* Maintain site-specific IT documentation including asset inventories and technical diagrams

Candidate Requirements:

* High school degree
* Familiarity with Active Directory
* Understanding of ERP systems (K2, SAP) is an advantage
* Strong technical knowledge of Windows, Microsoft 365, mobile device management, and hardware troubleshooting.
* Microsoft 365 expertise (mandatory), Microsoft Teams proficiency.
* Basic experience with SQL databases
* Active English skills (technical documentation and communication) and Czech/Slovak language.
* Independence, proactive approach, and strong communication skills, ability to collaborate with international Teams
* Driver's license category B